IT Help Desk Technician

Tri Star Energy•Nashville, TN

8d•Onsite

About The Position

Tri Star Energy is currently seeking an experienced and qualified IT Help Desk Technician to join our innovative IT team in our Store Support Center in Nashville TN. The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a liaison to our customers in an effort to minimize impacts on productivity while enabling our customers to be successful in their efforts. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!

Requirements

High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
Or, any equivalent combination of education and experience in job-related activities

Nice To Haves

Prior experience in a retail environment
Prior experience supporting Point of Sale (POS) systems

Responsibilities

Provides timely and professional support via incident ticket submissions, emails, and/or phone calls.
Provides training of end-users on the use of personal computer hardware and software.
Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
Provides follow up for any unresolved helpdesk tickets, regardless of the assignment.
Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.