Student- IT Help Desk Associate

Salem Academy and College • Winston Salem, NC

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About The Position

The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications. The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.

Requirements

• Current Salem College Student (Note: You do NOT need to be eligible for work study)
• No formal technology experience is required - we will train you!
• Excellent customer service and verbal and written communication skills

Responsibilities

• Assist with classroom, office, and learning technologies
• Communicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-person
• Work as part of a team within Technology Services
• Plan, organize, and prioritize work during simultaneous projects
• Assist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or students
• Help keep the helpdesk, Technology Services, and other technology spaces clean and organized
• Exercise discretion when handling confidential information

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed