IT Help Desk Student Technician
Mercer University•Macon, GA
•Onsite
About The Position
Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!
Requirements
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
- Complete a in person panel interview
- Submission of a one-page resume upon request
Nice To Haves
- Previous experience in providing technical support or IT help desk assistance
- Previous experience in a call center or customer service environment
- Familiarity with Windows, MacOS, Linux, Microsoft Office
- Enthusiasm for technology and staying up-to-date with industry trends
- Willingness to take initiative and propose innovative solutions
- Problem-solving skills and the ability to remain calm under pressure
- Ability to work collaboratively in a team environment
Responsibilities
- Helping users with tech issues
- Maintaining records of reported problems
- Supporting computer hardware and software
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
