IT Help Desk Technician

Vortex Freight•MISSISSAUGA, ON

6d•CA$45,000 - CA$60,000•Onsite

About The Position

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Requirements

Educational background, internship, or foundational experience in IT, computer science, or technical support.
Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
Ability to run simple queries or interpret basic database structures; full proficiency not required.
Curious approach to diagnosing and resolving technical issues.
Willingness to learn, ask questions, and support the team across various tasks.
Basic SQL Knowledge-able to run simple queries and interpret basic database structures.
Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Nice To Haves

Detail-Oriented - maintains accuracy when handling equipment, documentation, and troubleshooting steps.
Customer-Focused - provides patient, clear, and supportive assistance to employees at all technical skill levels.
Proactive Learner - actively seeks opportunities to expand technical knowledge and improve processes.
Strong Time Management- able to prioritize multiple tasks and respond efficiently to daily support requests.

Responsibilities

Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
Manage user account creation, password resets, and offboarding tasks.
Prepare and wipe equipment for departing employees, ensuring proper data archiving.
Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
Perform routine system updates, software installations, and health checks.
Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
Provide flexible assistance for ad-hoc technical or operational tasks as needed.