IT Help Desk Technician

North Star Fertility Partners LLC•Washington, DC

5d•$52,000 - $55,000•Hybrid

About The Position

Northstar Fertility Partners is hiring an IT HELP DESK TECHNICIAN. The successful candidate should have excellent communication and interpersonal skills, the ability to multitask, be a critical thinker, and have strong problem-solving skills.

Requirements

High School Diploma or equivalent
Minimum of 1-2 years working experience as an IT Help Desk Technician or System Admin
Must have or is in the process of completing the Microsoft 365 Fundamentals Certification (MS-900).
Experience administering Microsoft 365 required
Familiarity with Help Desk Systems
Prior experience on supporting cloud applications
Knowledge of Computer hardware and repairs desired
Basic knowledge mobile devices desired
Excellent communication and interpersonal skills
Ability to communicate effectively with all levels in the organization
Provide feedback on processes and make recommendations on areas to the Head of Information Technology

Responsibilities

Serve as point or contact with employees who need technical assistance via the Teams, Email, or Phone
Provide technical support to employees by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
Provide answers to employees by identifying problems, researching answers, and guiding employees through corrective steps, and training if required
Maintain SLA’s to ensure you are addressing needs in a timely manner
Provide information and research new IT products and services
Track problems and their resolution via the IT Ticketing System
Provide feedback on processes and make recommendations on areas to the IT Director
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Collaborate with HR and Leadership on onboarding and off boarding employees