IT Help Desk Technician

Feyen Zylstra•Grand Rapids, MI

1d•Onsite

About The Position

Feyen Zylstra is seeking an IT Help Desk Technician to join their team in Grand Rapids, MI. This role serves as the primary point of contact for employees needing technical assistance, addressing daily technology challenges while providing excellent customer service. The technician will collaborate with users across the company to troubleshoot hardware, software, and mobile device problems, assist with technology rollouts, and ensure employees have the necessary tools for success.

Requirements

High school diploma required.
Proficiency with Windows operating systems, Microsoft Office, and iOS devices.
Strong customer service and communication skills.
Ability to work effectively in a fast-paced environment and manage multiple priorities.
Strong organizational skills and attention to detail.
Desire to learn new technologies and continuously improve technical skills.
Ability to work both independently and as part of a team.
Must pass a pre-employment drug screen.

Nice To Haves

Relevant degree, technical certification, or 1-3 years of experience in an IT support, help desk, or technical support role.
Experience working with a ticketing system.
Curious, adaptable, and eager to expand technical knowledge and develop new skills.
Willing to jump in wherever needed to help the team succeed.

Responsibilities

Monitor and respond to employee support requests via ticketing system, phone, email, instant messaging, and in-person.
Troubleshoot and resolve issues related to hardware, software, mobile devices, and systems.
Ensure timely resolution or escalation of all requests.
Communicate with vendors for issue resolution and repairs.
Provide technology training to users as needed.
Offer help desk and infrastructure support outside of normal business hours on a rotating on-call basis.
Support IT projects and initiatives throughout the organization.