IT Help Desk Technician

J.J. Taylor Companies • Tampa, FL

6d • Onsite

About The Position

As our IT Help Desk Technician, you’ll be the friendly, first-line technical expert supporting employees across the company.

Requirements

• Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office
• Ability to troubleshoot effectively and work independently
• Strong customer service and communication skills
• Flexibility to work in a fast-paced, multitasking environment
• Ability to lift 15–25 lbs. and perform basic physical troubleshooting tasks
• Reliable transportation for onsite visits
• High school diploma or GED required
• At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications
• Valid driver’s license and acceptable driving record required

Nice To Haves

• Associate degree in Computer Science or related field preferred
• Prior IT Help Desk experience a plus

Responsibilities

• Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals
• Provide phone and in-person support for user issues related to network access, hardware, and software
• Support multi-state locations; occasional travel required
• Maintain, update, and repair LAN/WAN connectivity including VPN tunnels
• Assist with backups, restores, and system monitoring
• Serve as primary helpdesk contact for computer and network-related issues
• Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.)
• Maintain inventory and replacement schedules for hardware and mobile devices
• Assign and track company mobile phones and ensure accurate HRIS documentation
• Support route accounting software (RAS) as needed
• Assist with training, documentation, and keeping technology areas organized

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED