Student Support Services Coordinator

Washington State University • Pullman, WA

5d • Onsite

About The Position

As the Student Support Services (SSS) Coordinator for the TRIO program, you will play a key role in supporting a federally funded program designed to help first-generation, low-income, and students with documented disabilities achieve academic success. You will serve as the primary operational and administrative point of contact for internal and external stakeholders, coordinating administrative functions across departments, managing records and budgets, providing administrative support to program staff, and acting as a liaison for the program. In this role, you will analyze, manage, maintain, and monitor operational, grant, and contract budgets in accordance with program guidelines; prepare and maintain financial and fiscal reports; reconcile accounts and process fund transfers and budget adjustments as needed; and complete a variety of financial transactions, including purchasing, payroll, travel, interdepartmental transactions, and participant stipends. You will establish and maintain participant records and files, track and report statistical information, verify eligibility documentation and academic records, and assist with organizing and implementing events for prospective and current participants. You will also help ensure compliance with federal grant requirements and state and federal policies while serving as a resource to students, staff, and the public regarding SSS and other Access & Opportunity program initiatives. Additionally, you will implement and maintain systems and processes that support student programs and services, coordinate tutoring resources, and provide advising and career guidance to students. Through these efforts, you will contribute to increasing student retention, academic achievement, and graduation rates while helping participants successfully navigate their academic and career goals.

Requirements

• Bachelor's degree and two (2) years of professional work experience in student services or related education/experience (for Coordinator 1).
• Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience (for Coordinator 2).
• Experience leading or directing the work of others (for Coordinator 2).
• Demonstrated excellent verbal/written communication and interpersonal skills.
• Demonstrated experience with Microsoft Office including Access, Excel, Outlook, PowerPoint, and Word.
• Ability to work effectively and positively in a team environment.
• Attention to details, organized, and multi-tasking to meet deadlines.
• Demonstrated public speaking skills/experience.
• Willingness to travel occasionally for programmatic and professional development purposes.

Nice To Haves

• Advanced Degree (Ph.D. or Master’s) in relevant field.
• Experience in the administration of student access programs in an institution or higher education (i.e. College Access Programs, TRIO, HEP/CAMP programs).
• Prior experience with grant writing.
• Demonstrated experience working with students from first-generation, low-income, students with a disability or underserved students in higher education.
• Knowledge of the policies, principles and procedures of a higher education institution and federal regulations.

Responsibilities

• Analyze, manage, maintain, and monitor operational, grant, and contract budgets in accordance with program guidelines.
• Prepare and maintain financial and fiscal reports.
• Reconcile accounts and process fund transfers and budget adjustments as needed.
• Complete a variety of financial transactions, including purchasing, payroll, travel, interdepartmental transactions, and participant stipends.
• Establish and maintain participant records and files.
• Track and report statistical information.
• Verify eligibility documentation and academic records.
• Assist with organizing and implementing events for prospective and current participants.
• Ensure compliance with federal grant requirements and state and federal policies.
• Serve as a resource to students, staff, and the public regarding SSS and other Access & Opportunity program initiatives.
• Implement and maintain systems and processes that support student programs and services.
• Coordinate tutoring resources.
• Provide advising and career guidance to students.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level