Student Support Coordinator

Madison College•Madison, WI

7d•Onsite

About The Position

Madison College is seeking a Student Services Coordinator to join our collaborative, supportive, people-first team. This position provides frontline support to students as they navigate enrollment and access college services, serving as the first point of contact and a central resource for intake, registration and referral processes. Success in this role involves fostering a welcoming environment, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing the student experience, promoting equitable access and supporting the effective delivery of student services. The School of Academic Advancement provides Adult Education opportunities for adult learners in our community through High School Completion (GED/HSED), English as a Second Language (ESL), Development Education and Integrated Education and Training (IET) programming. We are looking for someone who brings a student-centered mindset, strong communication, problem-solving, and customer service skills, along with a collaborative approach to their work. In this role, you will partner with School of Academic Advancement faculty/staff, as well as cross-functional teams across Enrollment Services, Academic Advising, Career and Employment Services, Disability Services, Financial Aid, and other areas, gaining broad exposure to campus resources while playing a key role in improving student access, engagement, and success.

Requirements

Associate’s Degree or equivalent work experience.
1-2+ years of relevant work experience
Knowledge of, or ability to quickly learn, enrollment processes, testing procedures and student support services.
Skill in triaging student needs and coordinating referrals to academic, financial and personal support services.
Ability to work independently with general supervision.
Ability to provide customer service and resolve concerns.
Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
Skill in effectively and respectfully communicating with others.
Ability to travel several times per year to other branch campuses.
Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Responsibilities

Serve as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
Supports student intake by assisting with account creation, placement testing and appointment scheduling to facilitate seamless onboarding and enrollment processes.
Assists with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
Triages student concerns and questions across a broad range of topics including academic, financial and personal needs to ensure timely referrals to relevant resources and services.
Administers standardized assessments and ensures accurate data entry and test security to support compliance with grant and state requirements.
Coordinates with staff to support outreach, events and communication efforts including appointment tracking and student contact lists to enhance engagement and student retention.
Supports office operations by maintaining front desk coverage, providing administrative assistance and collaborating with faculty and staff to ensure smooth day-to-day operations.
Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.