Student Success Coordinator

Aviation Institute of Maintenance • Manassas, VA

2d • Onsite

About The Position

The Student Success Coordinator supports students from onboarding through graduation, with a primary focus on retention, certification completion, and academic persistence. The coordinator manages a student caseload and serves as a consistent point of contact and advocate, building trust while motivating students and holding them accountable for their goals. The role focuses on engaging students consistently, removing barriers, and achieving measurable outcomes in a performance-focused environment.

The coordinator works cross-functionally with academics, admissions, financial aid, employer engagement, and student support teams. Responsibilities include monitoring student progress, supporting certification readiness, documenting interactions and outcomes, contributing to audits and reporting, and supporting workshops and student milestone events. The position is based at 10640 Davidson Place, Manassas, VA 20109. The schedule is three days per week from 9:00 AM to 6:00 PM, one day per week from 10:00 AM to 7:00 PM, and rotating Saturdays every other week, approximately 9:00 AM to 2:00 PM. Compensation is $30–$33 per hour.

Requirements

• High school diploma or GED.
• 1–2+ years of experience in student services, advising, admissions, recruiting, workforce development, or a related role.
• Strong ability to motivate, influence, and hold students accountable.
• Excellent communication skills with a student-centered approach.
• Strong organizational and problem-solving abilities.
• Comfort working in a metrics-driven, performance-focused environment.
• Proficiency with Microsoft Office, including Excel, Outlook, and Teams.

Nice To Haves

• Associate or bachelor's degree.
• Experience in a proprietary (for-profit), post-secondary education environment.
• Background in admissions or sales.
• CampusNexus experience.

Responsibilities

• Manage an assigned student caseload and meet performance metrics for retention, persistence, certification readiness and attainment, and graduation progression.
• Serve as a consistent point of contact and advocate for assigned students.
• Build relationships that foster trust, accountability, and follow-through.
• Proactively identify and address barriers to persistence and certification completion.
• Support students with attendance, academic standing, and program navigation.
• Drive certification outcomes through early intervention, consistent follow-up, and milestone tracking.
• Partner with academic leadership and instructors to monitor student progress.
• Connect students with resource referrals, accommodations, and escalation pathways as needed.
• Document student interactions, engagement activities, and outcomes in CampusNexus and other systems.
• Participate in cohort tracking, G&E chart confirmation, and required audits.
• Contribute to weekly and monthly reporting tied to student success metrics.
• Support and/or facilitate workshops, certification readiness initiatives, alumni events, and career fairs.
• Collaborate with Academic, Admissions, Financial Aid, and Employer Engagement teams to coordinate student support.
• Participate in commencement and key student milestone events.

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO)
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED