CBE Student Success Coordinator

Bellingham Technical College•Bellingham, WA

12d•Onsite

About The Position

This position is intended to help Bellingham Technical College (BTC) design and implement student support strategies to improve student outcomes in programs and classes implementing Competency-Based Education (CBE) practices. The CBE Student Success Coordinator will focus their efforts on successful student persistence, retention and completion of these students. The position is funded through a five-year Title III Strengthening Institutions Program (SIP) grant project, Meeting Workforce Demand Through Competency-Based Education (CBE). The grant is scheduled to end September 30, 2031; however, grant-funded positions are temporary, dependent upon project funding, and can end at any time funding is discontinued.

Requirements

Excellent customer service skills
Able to work effectively with student and employee members from diverse backgrounds
Proficient in writing documentation, either independently or using collaborative tools
Able to adapt readily to new challenges, processes and job responsibilities
Proficient with technology and able to learn new technology platforms quickly
Strong analytic and problem-solving capabilities
High levels of integrity and discretion, including in accessing individual or institutional information for a stated business purpose
Able to be self-directed and maintain a flexible schedule
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Able to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Proficient in project management and data analysis
Ability to pass a Washington State background check
Bachelor’s degree in education, student services or related field AND Two years of experience in support service programs, advising or coaching experience, and demonstrated ability to carry out projects and collaborate with work teams OR Combination of a minimum Bachelor’s degree, experience and training that provides the applicant with the knowledge and skills to perform the job will be considered

Nice To Haves

Master’s Degree in education, student services or related field
Experience with Customer Relationship Management and/or Learning Management Systems software
Experience in case management and coaching in education
Workshop, seminar, presentation, facilitator, or teaching experience
Evidence of project management experience

Responsibilities

Lead the design and implementation of onboarding and navigation strategies while developing systems that promote persistence, support credential attainment, and reduce achievement gaps for students in BTC programs implementing CBE practices.
Utilize technology to increase retention and completion of CBE students through both direct service supporting students and collaboration with campus partners.
Work collaboratively with Student Services Leadership Team and other campus partners to identify and assess effectiveness of CBE support services and communication practices to identify areas of improvement to facilitate increased student persistence and completion.
Deploy coaching and proactive advising techniques to support student progression in CBE programs.
Design and implement onboarding and retention practices and initiatives in response to evidence-based needs.
Work collaboratively with faculty, instructional designer and content developer to embed systems into the Learning Management System (Canvas) to identify struggling students and develop interventions.
Collaborate closely with Institutional Planning and Assessment to identify data points necessary to monitor student progress within CBE pathways.
Work with a caseload of students, providing direct support and monitoring progress and persistence.
Utilize existing technology including ConexEd and ctcLink to engage students effectively through communication focusing on retention and completion.
Explore technology solutions, including use of Artificial Intelligence, to build capacity to support students in CBE programs.
Identify, develop, coordinate, and facilitate professional development opportunities related to CBE practices and strategies that support student enrollment, persistence, and completion.
In partnership with Title III Senior Research Analyst, develop and provide training to BTC employees regarding data-informed assessment of CBE support practices.
Work with other departments on campus, including all Student Services departments, Instruction, faculty, and grant programs as necessary to meet grant outcomes.
Exercise excellent oral and written communication skills, including development of effective onboarding and retention initiatives.
Perform other duties as assigned.
Supervise the CBE temporary navigator (one year).

Benefits

8 hours per month of sick leave
16 hours per month of vacation leave
24 hours of personal leave per calendar year
12 paid state/college holidays per calendar year
Washington State insurance package including selecting one of: 6 medical options, 3 dental plan options, 3 vision plan options
life insurance
long-term disability
Retirement benefits package including one of: TIAA Stare Board Retirement Plan (SBRP), Public Employees Retirement System (PERS) Plan 3
Two voluntary investment (not matched) programs: TIAA (403b), State Deferred Compensation (457) plan
Medical Flexible Spending plan
Limited Purpose Flexible Spending plan
Health Savings Account
Dependent Care Assistance
Discounts for automobile and homeowner insurance
Employee Assistance Program (EAP)
Up to 21 days of military leave
Up to 5 days of paid bereavement leave
Paid civil/jury duty
Bereavement leave
Ability to participate in a shared leave program