Student Success Advisor

Education Affiliates•Lakeside, VA

About The Position

Under the direction of the Campus President and in coordination with the Director or Dean of Education (DOE), the Student Success Advisor (SSA) provides support, coaching, and guidance to help students succeed and complete their programs of study. The SSA serves as the campus liaison for re-entry students, supporting them from outreach through orientation and graduation, facilitating campus restart initiatives, and working to achieve assigned institutional restart goals. The role coordinates students’ interactions with internal and external departments and agencies, including Admissions, Education, Financial Aid, the Business Office, Externship, Career Services, Espyr, and community support organizations. The SSA builds relationships with students and provides non-academic advising to restart students and select at-risk students. The role calls for ethical conduct, attention to detail, customer-service orientation, and strong interpersonal and human-relations skills. This is a non-exempt position with a 40-hour workweek and no travel. The working environment is interior/office.

Requirements

Minimum bachelor’s degree in human services, social services, or a related field; direct experience with student advising may be considered if minimum education requirements are not met.
High level of emotional intelligence.
Excellent verbal and written communication skills.
Experience coaching others to achieve their goals.
Ability to maintain student contact information.
Ability to meet deadlines and pay attention to details.
Ability to maintain confidentiality.
Experience with student advisement, interaction, and engagement.
Proficiency with Microsoft Office products, including Office 365, Teams, Word, and Excel.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide non-academic advising and outreach to restart, at-risk, and other students identified as needing additional support.
Collaborate with academic leaders and program directors to support student engagement, retention, and success.
Develop and deliver presentations on study skills, test-taking strategies, note-taking, and time management.
Support campus retention initiatives, high-risk student programs, and student success meetings.
Contact prospective restart students, explain available options, answer questions, assist with required paperwork, and follow up throughout the restart process.
Maintain accurate student contact information and restart records in the student information system (SIS).
Schedule appointments and reminders, monitor student status, and track required documentation.
Partner with faculty, staff, academic leaders, and campus administration to coordinate outreach, resolve restart challenges, and support students returning to their programs.
Maintain current community resource information and prepare or distribute restart materials, reports, and other program communications as needed.
Work toward established campus restart goals and budget expectations.
Participate in required training and follow Education Affiliates (EA) and campus policies and procedures.
Perform other duties as assigned and maintain regular and reliable attendance.