Student Services Technician I

Davis Technical College•Kaysville 84037, UT

About The Position

Performs a variety of duties to help ensure students have a positive college experience related to enrollment, scheduling, and withdrawal, while maintaining the highest possible level of data integrity. Provides exceptional customer service and maintains a professional, positive demeanor. Serves as a primary point of contact for students seeking services such as registration, scheduling, assessment, withdrawal, graduation applications, payments, and general information. The role also provides reception and telephone support for the Student Services Department, assists with student records and registration issues, handles payments and refunds, and performs administrative and data-entry duties. The schedule is Monday through Thursday, 9 a.m. to 7 p.m., and Friday, 11 a.m. to 3 p.m. Davis Technical College complies with the ADA and Section 504 of the Rehabilitation Act. Applicants who need accommodations during the application process must contact the Human Resource Office three days before the accommodation is needed. Applicants must submit an employment application, resume, and cover letter before the closing date. Applicants are evaluated and ranked based on relevant experience, and highly ranked applicants may be invited to interview.

Requirements

High school diploma or equivalent.
One year of related customer service or industry experience, or equivalent experience.
Ability to work effectively in a diverse, fast-paced environment with constant customer contact and changing tasks.
Ability to work as part of a team and independently with minimal supervision.
Working knowledge of general office procedures, electronic and paper filing systems, and telephone and computer etiquette.
Proficiency with computer applications such as Word and Excel, basic computerized bookkeeping, basic mathematics, and various types of office equipment.
Proven verbal and written communication competency.
Customer service skills.
Ability to manage assignments independently in a highly interpersonal-contact environment.
Ability to multitask and meet time restraints.
Strong critical-thinking and troubleshooting skills, attention to detail, accuracy, and organization.
Ability to maintain a professional demeanor and handle confidential information.
Ability to meet requirements for proctoring assessments, including passing exams, having no conflicts of interest, and meeting program certification and industry-based exam requirements.

Responsibilities

Serve as a primary point of contact for students seeking registration, scheduling, assessment, withdrawal, graduation applications, payment, and general information services.
Understand scheduling processes for each college program.
Assist students with withdrawal requests and handle records requests from students and external parties in compliance with FERPA.
Answer general questions about college programs and services in person and by telephone in lieu of recruiters and advisors.
Greet people seeking services, provide or direct them to appropriate services, and help arrange priority access to other staff when urgent intervention is appropriate.
Operate as the Student Services Department telephone operator and receptionist by receiving, screening, answering, and forwarding calls.
Troubleshoot registration problems in person and by phone; check schedules and records for missing data and initiate records change forms when appropriate.
Help students obtain copies of schedules, progress reports, and other records.
Stay current on student policies and procedures and program-specific information.
Update student demographic information and change passwords.
Manage a cash drawer, take payments, issue refunds, and balance the drawer at the end of the day.
Use a computer to perform secretarial duties, including preparing letters, memos, correspondence, spreadsheets, desktop publishing, and special projects.
Assist teachers by providing information by phone, email, or in person.
Enter student information accurately.
Perform other related duties as required.