Coordinator I/II, Student Care Services

Florida Gulf Coast University•Lexington, MA

About The Position

The Coordinator, Student Care Services addresses the needs of students experiencing challenges related to mental or physical health, psychosocial adjustment, personal or family emergencies, financial difficulties, or other needs for assistance. The role guides students in navigating campus and connects them with available resources, prioritizing student well-being and academic success. The Coordinator provides student care services, including intervention planning, communication facilitation, follow-up, advocacy, and referrals. The role coordinates with campus departments, staff, and outside agencies; develops and evaluates programs; maintains resource information and case records; and contributes to departmental operations, policy interpretation, reporting, and initiatives. Applicants are evaluated for either Level I or Level II based on their qualifications.

Requirements

For Level I: Six years of directly related full-time experience, or a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of directly related full-time experience.
For Level II: Eight years of directly related full-time experience, or a bachelor’s degree from an accredited institution in an appropriate area of specialization and four years of directly related full-time experience.
Experience using personal computers and Microsoft Office, including Word, Excel, and Outlook.
Ability to think strategically and approach challenges creatively.
Reliability, accountability, and a demonstrated ability to meet goals.
Strong interpersonal skills and experience working effectively across teams.
Knowledge of case management systems and experience with referrals, documentation, and active follow-up.
Knowledge of relevant federal, state, and local laws, statutes, regulations, codes, and standards.
Knowledge of student support and intervention theory and best practices.
Knowledge of mental health and wellness issues in the college student population.
Knowledge of assessment, risk management, and violence-prevention strategies and their application in a university setting.
Excellent interpersonal, verbal, and written communication skills.
Strong organizational skills and ability to prioritize and complete simultaneous projects within deadlines.
Ability to use personal computers proficiently and learn new applications and systems.
Ability to plan, implement, and evaluate programs and services.
Ability to accurately prepare and maintain records, files, and reports.
Ability to interact professionally with staff, faculty, students, and the community in a service-oriented environment.
Ability to maintain confidentiality and discretion.
Ability to analyze and solve problems, draw valid conclusions, and develop appropriate alternatives.
Ability to work both as a team member and independently with minimal supervision.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Serve as a resource on student social and emotional development in students’ interactions with other students, faculty, and staff.
Provide care services to students, including developing intervention plans, facilitating communication, and following up.
Maintain relationships with staff and outside agencies to coordinate care and support through advocacy and referrals.
Collaborate with campus departments to develop care-service processes, efficiencies, and awareness.
Maintain and disseminate an accurate directory of community resources available to students.
Oversee the process for withdrawal requests based on extenuating circumstances.
Develop, implement, and evaluate programs that promote Student Care Services and educate the campus community.
Maintain accurate case records, provide monthly reports, and assist with preparation of the Annual Report.
Interpret University policy regarding students and recommend necessary updates.
Assist with developing departmental goals, strategies, operations, and procedures.
Assist with department projects and initiatives.
Serve on campus committees as assigned and perform other job-related duties as assigned.