Student Services Representative -Minnesota

Cambridge Information Group Inc•Rochester, MN

10h•Onsite

About The Position

The Student Services Representative (SSR) will play a crucial role in the academic, residential, and social aspects of the pre-college program. This role serves as the primary point of contact for students and parents, providing support, direction, and a seamless line of communication regarding real-time program activities. The SSR ensures the vital and accurate flow of information between parents, students, program staff, residential life staff, and faculty.

Requirements

Must be legally authorized to work in the United States.
Bachelor’s degree required.
1+ year work experience (summer camp, boarding school, college campus, etc.).
Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto.
Must exercise initiative, professionalism, sound judgement and discretion.
Superior customer services skills.
Comfortable engaging with colleagues of all levels.
Have an outgoing disposition and an enthusiasm for working with high school students.
Establishes a nurturing, inclusive community and encourages positive self-expression.
General knowledge of the principles of organization and administration.
Comfortable enforcing policies and procedures and assuming leadership roles.
Must be able to work autonomously while thriving in a team environment.
Ability to adapt to changing demands, deadlines, and responsibilities.
Possess a keen interest in New York City culture and is comfortable exploring it with students.
All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training.
All positions will require use of one’s personal cell phone.

Nice To Haves

Previous customer service-related experience preferred.
Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
Ability to speak another language is a plus.

Responsibilities

Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations, and events taking place on campus.
Answering phone and email inquiries with the highest professional standards.
Perform daily attendance checks.
Email parent & guardians regarding unaccounted day students who are missing from class.
Locate missing residential students by checking dorm rooms, classrooms, contacting roommates, and calling mobile phones.
Inform parent/guardian after 30-45 minutes if a student is still missing.
Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary.
Create pastoral notes in Orah on student profiles.
Approve/Deny/Monitor Student Check Ins/Check Outs daily.
Attend weekly WD staff meetings.
Other duties may be assigned.