Student Services Concierge

Program•Omaha, NE

12d•Onsite

About The Position

The Student Services Concierge will greet and assist students and visitors along with performing a variety of functions in the Student Welcome Center. We are seeking a friendly individual with excellent customer service skills and likes learning new skills! If this is you, consider joining our team and apply today! This announcement is live through October 15, 2026 at 11:59pm and will no longer be listed as of October 16, 2026.

Requirements

Associate degree
Two (2) years of direct customer service experience working in a fast-paced, public service environment.
Proficiency in English
Ability to travel between campuses for meetings or position responsibilities.
Must pass background check.

Nice To Haves

Experience in an Educational setting preferred.
multilingual preferred.

Responsibilities

Greets and assists students and visitors in the Student Welcome Center.
Actively assess students’ needs navigating them to personalized direct points of service.
Answers telephones, transfer calls appropriately, and sets appointments.
Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
Stays abreast of multiple sources of detailed information and schedules of activities in the building including tours, workshops, classes and orientation sessions and assist with organization of on-site activities.
Assists students with orienting to college resources and tools, such as MyWay Portal.
Assists students with registration and/or student planning.
Maintains forms and daily mail service for all departments on campus/center.
Performs cashier functions and duties, including receiving and posting payments and deposits.
Ensures proper security when opening and closing Center and/or Student Welcome Center office.
Consistently and dependably attends work, activities, and functions as scheduled or assigned.