Concierge | Guest Services

Omni Hotels & Resorts•Boston, MA

1d•Onsite

About The Position

The Concierge is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs. The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space. We don’t do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won’t be asked to conform-you’ll be encouraged to stand out. While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family. Grab the reins and help design the future of the Seaport’s most vibrant destination. For us, creativity isn't a department – it’s a mindset. It’s woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.

Requirements

Previous luxury hotel experience is required.
Knowledge of the surrounding area and all of its attractions.
Ability to communicate effectively, exceptional organizational skills, an ability to work well under pressure and meet deadlines.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
Must have the ability to stand and/or walk for extended periods of time.
Proven ability to engage guests at all levels.
Must be passionate about providing warm, engaging and personalized service.

Responsibilities

Interact with other departments to ensure that guests’ needs are satisfied.
Assist in arranging for restaurant reservations and transportation as required by our guests.
Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Ensure a safe working and guest environment to reduce the risk of injury or accident.
Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
To proactively work to seek out ways in which to improve the hotel experience for our guests.
Be Knowledgeable of all hotel amenities and with different points of interest.
Perform any other duties required by management.