Concierge Services
About The Position
Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet’s elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft. At Northern Jet, the Concierge Services Representative serves as the first point of contact for clients, crew, and visitors while ensuring the smooth day-to-day operation and upkeep of company facilities. This role blends exceptional customer service with proactive coordination of building maintenance, vendors, and facility-related needs to support a premium private aviation environment. The ideal candidate is polished, organized, service-driven, and comfortable managing multiple priorities in a fast-paced, detail-oriented setting. This position is based in our Naples, Florida facility.
Requirements
- High school diploma or equivalent required
- Two or more years of experience in customer service, hospitality, aviation, office management, or facilities coordination
- Exceptional communication and interpersonal skills
- Strong organizational skills with the ability to manage multiple priorities
- Professional appearance and demeanor aligned with private aviation standards
- Comfortable working with vendors and service providers
- Proficient in Microsoft Office and/or Google Workspace
- Ability to remain calm and service-oriented in a fast-paced environment
- Ability to sit or stand for extended periods
- Occasional lifting of supplies up to 30 pounds
Nice To Haves
- associate’s or bachelor’s degree preferred
Responsibilities
- Greet and assist clients, flight crews, vendors, and guests with professionalism and warmth
- Answer incoming calls and emails, directing inquiries appropriately
- Maintain a welcoming, organized, and professional lobby and client-facing areas
- Coordinate client hospitality requests, including beverages, catering deliveries, and amenities
- Support charter, sales, and operations teams with administrative and customer-facing needs
- Handle sensitive client information with discretion and confidentiality
- Serve as the primary point of contact for building and facility-related matters
- Coordinate routine and corrective maintenance including HVAC, electrical, plumbing, janitorial, and landscaping
- Communicate with landlords, property managers, and service vendors as needed
- Track and report facility issues, work orders, and service schedules
- Ensure compliance with safety, cleanliness, and operational standards
- Monitor inventory and order facility-related supplies as needed
- Assist with inspections, audits, and preventive maintenance planning
- Maintain records, logs, and documentation related to facility services and vendors
- Support office organization, mail handling, and general administrative tasks
- Assist with special projects, events, or operational initiatives
- Coordinate after-hours service requests when required
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
