Student Services Representative -New York

Cambridge Information Group Inc•New York, NY

13h•Onsite

About The Position

The Student Services Representative (SSR) supports the academic, residential, and social aspects of Edconic’s Pre-College program. Serving as a point of contact for students and parents, the SSR provides direction and support and helps maintain a timely, accurate flow of information among parents, students, program staff, residential life staff, and faculty. This is a non-residential position; housing is not provided. The role includes greeting students, responding to inquiries, tracking attendance, following missing-student protocols, recording pastoral notes, and monitoring student check-ins and check-outs. Staff must complete online and in-person training before the program begins. The position involves multiple shifts between 7 a.m. and 11 p.m., with a flexible schedule that includes some weekends. Staff work closely with minors, must pass a criminal background check, complete required training, and use a personal cell phone for work.

Requirements

Legally authorized to work in the United States.
Bachelor’s degree required.
At least one year of work experience, such as in a summer camp, boarding school, or college campus.
Initiative, professionalism, sound judgment, and discretion.
Strong customer service skills.
Ability to engage comfortably with colleagues at all levels.
Outgoing disposition and enthusiasm for working with high school students.
Ability to establish a nurturing, inclusive community and encourage positive self-expression.
General knowledge of organization and administration principles.
Comfort enforcing policies and procedures and assuming leadership roles.
Ability to work autonomously and thrive in a team environment.
Ability to adapt to changing demands, deadlines, and responsibilities.
Interest in New York City culture and comfort exploring it with students.
Excellent verbal and written communication skills and excellent command of English.
Ability to meet the physical demands of sitting, standing, walking, traveling up and down stairs, crouching, stooping, and reaching.
Availability for a flexible schedule with multiple shifts between 7 a.m. and 11 p.m., including some weekends.
Ability to pass a criminal background check, complete required training, and use a personal cell phone for work.
Three references are required.

Nice To Haves

Previous customer service-related experience.
Previous experience with youth, including summer camps or other residential programs in an administrative or supportive capacity.
Experience with Microsoft Office Suite and communication platforms such as Orah or Pronto.
Ability to speak another language.

Responsibilities

Welcome students and provide parents and students with accurate information about classes, locations, and campus events.
Answer phone and email inquiries professionally.
Perform daily attendance checks.
Email parents or guardians about day students who are unaccounted for or missing from class.
Locate missing residential students by checking dorm rooms and classrooms, contacting roommates, and calling the student’s mobile phone.
Inform a parent or guardian if a missing student has not been located within 30–45 minutes.
Run Missing Student Reports promptly and efficiently, involving appropriate staff as needed.
Create pastoral notes on student profiles in Orah.
Approve, deny, or monitor student check-ins and check-outs daily.
Attend weekly WD staff meetings.
Complete required online and in-person training before the program.
Chaperone events and trips to local attractions and events, as opportunities arise.
Perform other duties as assigned.