Student Financial Services Representative

Jacksonville University•Jacksonville, FL

1d•Onsite

About The Position

This position serves as the ambassador and greeter for Student Financial Services, providing exceptional customer service and administrative support. Responsibilities include responding to inquiries via phone, email and in-person interactions, assisting students with financial services information, and ensuring smooth daily operations. Additionally, the position supports special projects and other duties assigned to enhance the efficiency and effectiveness of student financial services.

Requirements

Excellent verbal and written communication skills
Excellent organizational and multi-tasking skills
Proficient in Word, Excel, and other software
Excellent customer service skills
Ability to maintain strict confidentiality
Ability to think critically and use discretionary judgement
Excellent problem-solving skills and resourcefulness
High school diploma
Excellent computer skills
Customer service experience
Previous cash-handling experience

Nice To Haves

Associate’s degree preferred
Some accounting experience preferred but not required

Responsibilities

Concierge Level Customer Service - represents JU and the student accounts office in a professional, friendly, and caring manner.
Answer phones, emails and in-person requests for financial services information in a timely manner.
Collect payments from students.
Accept deposits from auxiliary university offices, advancement, orthodontics, fine arts, athletics. Make daily deposits.
Reconcile cash drawer for daily cash receipt sessions.
Verify student health insurance information and code waivers.
Managing student payments, online payment processing, and daily reconciliations. Works with staff to assist with student account collections.
Assist with creating, adjusting, and managing student payment plans. Transfer funds from student accounts to Dolphin 1 cards.
Coordinate with the student ambassadors working the front desk to make sure someone is always available
Performs other related duties or special projects assigned by supervisor.