Student Services Navigator

West Shore Community College•Scottville, MI

6d•Onsite

About The Position

West Shore Community College seeks a customer-service oriented, friendly individual to fill the role of Student Services Navigator. The Navigator plays a key role in empowering students to reach their full potential and serves as a primary point of connection for students and community members accessing Student Services. Reporting to the Dean of Student Services, the Navigator supports the Student Services department through collaboration on intake processes, coordination of student employees, scheduling of student services, and administrative support for the Dean and all departments. Additionally, the Navigator assists students with diverse needs, processes admissions applications, and manages information. This position is dedicated to fostering a supportive, efficient, and student-centered environment, contributing significantly to the overall success and well-being of the WSCC community.

Requirements

Associate degree or an equivalent combination of education and work/training experience directly related to the job responsibilities.
Proven relevant work experience
Ability to work successfully in a fast-paced environment full of frequent stop and start points.
Ability to communicate effectively and deliver professional customer service with courtesy and tact.
Proficiency in operating office equipment (printers, scanners, copiers, computers, phone systems).
Ability to prioritize work responsibilities and work under pressure to meet deadlines.

Responsibilities

Serve as a primary intake point for the first-floor Student Services area, welcoming students and community members and connecting them with appropriate service sand resources.
Listen to and identify student needs, provide basic assistance and information, and schedule students with appropriate staff or services, as needed.
Help students navigate College processes, systems, and resources.
Respond to general Referral Network submissions, gather additional information as needed, and assist with follow-up with students, faculty, and staff.
Support students completing online orientation, including troubleshooting basic difficulties and removing Orientation Holds upon completion.
Track utilization of Student Services departments and services assigned.
Help ensure appropriate front-desk, phone, and email coverage in collaboration with the supervisor and other Student Services staff.
Assist with the hiring, onboarding, training, and scheduling of Student Services student employees.
Maintain student employee schedules and communicate daily assignments and coverage needs in collaboration with the Dean and Student Services staff.
Assist student employees with assigned departmental tasks, including document imaging and accurate indexing of admissions and student records.
Collaborate with Student Services departments to support efficient processes and a welcoming student experience.
Provide administrative support to the Dean of Student Services and Student Services departments, including assisting with shared projects and departmental needs.
Process College and designated program admissions applications and supporting documentation, including residency and identity verification, test scores, and transcripts.
Assist with Student Services events such as Commencement, Welcome to West Shore, Ramp ItUp!, and other departmental activities.
Receive and appropriately route information and communications for the Dean of Student Services.
Order departmental materials and supplies.
Serve as back up to other Educational Support Personnel when needed.
Maintain and safeguard assigned equipment, software, student information, and facility areas.
Follow established safety procedures and help maintain a safe work environment.
Maintain confidentiality and handle student informationin accordance withFERPA requirements.
Comply withCollege policies and procedures.
Perform other duties as assigned.