Student Success Navigator

Lake Washington Institute of Technology • Kirkland, WA

2d • Hybrid

About The Position

Student Success Navigators provide comprehensive, case-managed academic advising to an assigned caseload of students, supporting their progress from program entry through completion or transfer. This position supports a designated academic pathway that may include certificate, associate degree, and bachelor’s degree programs. The Navigator conducts proactive outreach, monitors student progress, identifies barriers to success, and coordinates interventions and campus resources. The position collaborates with faculty, other advisors, and campus partners to support student success and contributes to advising resources and training. This position reports to the Director of Advising.

Requirements

• Bachelor’s degree or above and at least one (1) year of academic advising, educational planning, career advising, or case management in a higher education setting.
• OR Associate’s degree and at least three (3) years of academic advising, educational planning, career advising, or case management in a higher education setting.
• OR Some college and at least five (5) years of academic advising, educational planning, career advising, or case management in a higher education setting.
• Experience working effectively with diverse student populations, colleagues, and campus or community partners.
• Demonstrated proficiency with Microsoft Word, Outlook, Excel, and other computer applications used for data entry, web-based activities, and written communication.
• Ability to learn and effectively use student information systems and advising technology.

Nice To Haves

• Master’s degree in education, student affairs, counseling, communication, psychology, social work, or a related field from an accredited institution.
• One (1) year or more of experience in a community or technical college setting.
• Experience using ctcLink (PeopleSoft), EAB Starfish, or similar student information and advising systems.
• Multilingual skills are desirable in support of LWTech’s diverse student population.

Responsibilities

• Manage an assigned caseload of students, providing proactive, individualized academic advising from entry through completion or transfer.
• Evaluate placement information and both high school and college transcripts.
• Develop degree plans.
• Assist students with course selection and registration.
• Explain degree, certificate, and program requirements.
• Help students navigate college processes, policies, and resources.
• Provide timely referrals to appropriate internal and external resources and advocate for students experiencing academic or procedural barriers.
• Maintain regular communication with students regarding academic progress and requirements.
• Provide transfer and career planning support.
• Participate in Academic Advising Office drop-in hours and provide advising assistance to students across LWTech programs.
• Use EAB Starfish and other student systems to monitor academic progress, respond to early alerts, document advising interactions, make referrals, and develop degree plans.
• Collaborate regularly with faculty, deans, and campus partners regarding program requirements, changes, student progression, and academic concerns.
• Facilitate New Student Orientation (NSO) sessions and provide accurate program and advising information to groups of students.
• Develop and maintain advising materials, including flyers, online resources, and webpage content.
• Perform office operations and administrative duties requiring initiative, sound judgment, organization, and attention to detail.
• Assist the supervisor in developing and maintaining office procedures, completion initiatives, training, cross-training, and professional development activities.
• Represent the college at professional and community organizations and participate in conferences, training, and professional development activities.
• Maintain regular and satisfactory attendance and punctuality.
• May supervise, train, and provide direction to assigned student and/or classified support staff; provide backup support to other college staff as needed.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan
• sick leave accrues at 1 day effective upon employment
• vacation accrues at 25 days per year
• 13 paid holidays
• 4 paid personal days effective upon employment
• bereavement leave
• employee assistance program
• free tuition
• reduced childcare costs at our Early Learning Center
• reduced Bus Fare
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level