Student Services Advisor

Nebraska Indian Community College•South Sioux City, NE

3d•Onsite

About The Position

Nebraska Indian Community College is seeking a Student Services Advisor based at its South Sioux City Campus. The college provides higher education and lifelong educational opportunities for Umonhon (Omaha), Isanti (Santee Dakota), and all learners. The advisor supports student success through advising, registration, retention activities, referrals, and day-to-day campus operations. The position works on campus 40 hours per week and manages a caseload of approximately 100 students. The role reports to the VP of Student Services and pays $17–$18 per hour, non-exempt. Evening and occasional weekend work is required for campus coverage, events, and professional development.

Requirements

At least one year of experience advising college students from educationally disadvantaged backgrounds, or related experience and/or training.
Valid U.S. driver’s license and personal transportation.
Excellent customer-service and written and verbal communication skills.
Proficiency with computer applications, including Microsoft Office Suite.
Understanding of Native American history and cultures, including Umonhon and Isanti languages, histories, customs, and traditions.
Associate degree required.
Ability to work independently and as part of a team.
Strong communication and collaboration skills with administrators, support personnel, management, instructors, and students.
Strong organizational and prioritization skills.
Proficient writing skills, including spelling, punctuation, sentence structure, and the ability to write in varied styles.
Cultural competence in serving Indigenous students and/or other minoritized populations.
High energy and a positive attitude in serving students and providing campus customer service.
Ability to work 40 hours per week on campus and attend evening or weekend activities as required.

Nice To Haves

Bachelor’s degree preferred.
Experience with the FAFSA process, college-level instruction, and Empower usage or training is useful.

Responsibilities

Manage a caseload of approximately 100 students and provide admissions, academic, financial aid, student-life, and registration information and assistance.
Mentor and advise students and provide referrals for basic needs.
Help students create time-management plans and develop effective study skills, individually or in groups.
Follow early-alert protocols and document student contacts in case notes.
Collect student documents and create and update degree-planning forms.
Notify students and prospective students about issues in their academic records, including transcripts and registration, and monitor degree progress.
Prepare monthly reports for the supervisor.
Meet with the VP of Student Services every two weeks to discuss work, accomplishments, needs, current projects, events, professional development, and activities aligned with the college’s Strategic Plan and Strategic Enrollment Management plan.
Collaborate with Faculty Advisors, faculty, and staff in support of students.
Attend required professional development and NICC activities, which may take place in the evenings or on weekends.
Attend required NICC trainings, all-staff meetings, student success team and administrative meetings, assigned committee meetings, and other requested professional development.
Support campus student activities and the AIHEC student conference, including reservations, travel arrangements, and chaperoning.
Participate in marketing and recruitment events and occasionally assist with campus room setup and cleaning.
Help with day-to-day campus operations, including answering phones, front-line service, collecting documents, data entry, answering student questions, supporting students during registration, and opening or closing the campus when necessary.
Work evenings and some weekends as needed for campus coverage or events.