Student Registration and Records Specialist, Registrar's Office
About The Position
Keene State College is seeking a higher education professional with strengths in technology to support the Registrar function. The specialist enhances and maintains student information system (SIS) modules related to academic records and scheduling, develops processes and programs for data extraction and communications management, and collaborates with other SIS offices and processes to drive quality improvements through technological strategies. All campus staff support students and participate in student-focused activities. The role processes registration and academic-record transactions, provides technical support for SIS registration functions and reporting, oversees software maintenance and updates, and supports enrollment management and other campus offices. It also contributes to records security and quality control, provides backup front-desk coverage, participates in relevant committees, and supports the Registrar’s Office SharePoint site. Other duties may be assigned.
Requirements
- Bachelor’s degree.
- Two years of information systems experience, preferably with Workday, Colleague, and SIS systems.
- Demonstrated experience with relational databases and report writing.
- Proven organizational skills and attention to detail.
- Ability to establish collegial relationships within and outside the college.
- Proven customer service skills.
- High-level skills in reporting software, data structures, data extraction, and formatting.
- Effective oral and written communication skills.
- Creative problem-solving skills.
- Ability to thrive in a fast-paced environment.
Nice To Haves
- Experience with Colleague, Workday, and SIS systems.
Responsibilities
- Process schedule adjustment forms, course retakes, student credit overloads, address changes, chosen and legal name changes, leaves of absence, and withdrawals.
- Process and communicate USNH cross-registration matters; manage, maintain, and process FERPA updates and removals.
- Support course section creation, maintenance, and cancellations for administrative assistants and the Academic Deans office.
- Provide technical support for Registrar’s Office and college SIS functions, including academic calendar setup, registration appointments, registration rules and holds, registration troubleshooting, and registration priorities.
- Support SIS roster verification tools and monitor blank grades, grade changes, incompletes, and transcription.
- Provide ad hoc academic data reporting to campus offices based on enrollment, registration, and program information.
- Serve as the main contact for National Student Clearinghouse reporting, ensure timely and accurate student-record reporting, and resolve degree verification or enrollment issues.
- Handle external requests for Military, Freedom of Information (FOI), and Financial Value Transparency and Gainful Employment (FVT-GE) reporting.
- Coordinate processing and system setup for critical application-supported events, maintaining quality control and data integrity in collaboration with colleagues.
- Maintain testing sites and implement vendor updates and enhancements for the SIS, web applications, user interface, reporting tool, and data warehouse.
- Review vendor-supported information about upcoming patches, issues, and enhancements; apply security-development assignments to users within appropriate systems.
- Maintain and improve relevant software skills, stay familiar with applicable emerging technologies, and collaborate with IS Group and USNH ET&S regarding software changes and update timing.
- Serve as the KSC Registrar designee for USNH data-steward oversight related to data definitions and maintenance in tools such as Data Galaxy.
- Represent the registrar function as the first point of contact for enrollment-management documentation, training, software enhancements, SIS and end-user support, and technical issue resolution with KSC Enrollment Management offices.
- Conduct the undergraduate Academic Standing process at the end of each term and communicate or record standings for affected students and key campus offices in a timely manner.
- Support departments including Admissions, Dean of Students, GEO, Student Academic Support Services, and academic departments on registration, grading, and academic-policy processes.
- Serve as the primary backup for front-desk coverage and provide daily support for Registrar’s Office activities involving registration, academic-record management and security, and quality control in compliance with FERPA policies and procedures.
- Represent the Registrar’s Office on appropriate committees and provide technology-related service to the college community.
- Contribute to management of the Registrar’s Office SharePoint site.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
