Records and Registration Clerk

St. Clair County Community College • Port Huron, MI

7d

About The Position

The Records and Registration Clerk works with internal and external customers to deliver and process registration and student record information. As students’ initial contact with the records office, the clerk educates students about registration, assists with class registration, and responds to inquiries in person, by phone, and by email. The position is full-time, 37.5 hours per week. Some flexibility in hours and schedule, including evening and weekend hours, may be required to meet college needs. The role is classified as ESP, hourly/non-exempt, at $16.25 per hour. The position reports to the Assistant Registrar.

Requirements

• Associate degree required.
• Intermediate-level microcomputer skills in Microsoft Word required.
• Intermediate-level mathematics skills required.
• Proficient communication skills required.
• Ability to provide outstanding customer service to students, faculty, and staff required.

Nice To Haves

• Two years of full-time-equated experience in a related area preferred.
• Colleague experience preferred.
• Post-secondary work experience related to student services preferred.
• Software skills preferred.

Responsibilities

• Maintain and process confidential student information in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Process transcripts, assessment scores, enrollment verifications, and other student-related forms.
• Use computer software, including Microsoft Office and the Colleague student information system, to support the work.
• Resolve customer issues using problem-solving, critical-thinking, and conflict-resolution skills.
• Communicate registration and records information verbally and in writing, and assist applicants and current students with registration.
• Serve as a front-line college representative and handle a high volume of in-person, email, and telephone contacts.
• Assist with maintaining and purging records in accordance with state and federal guidelines.
• Cross-train in registration, records, financial aid, and advising to provide college services effectively.
• Work night and weekend hours as required.
• Perform other duties as assigned.

Benefits

• Up to 26 paid time-off days annually, prorated based on hire date and months worked.
• Paid holidays that occur during the nine months of on-campus work.
• Multiple medical health plan options available upon hire.
• Employer-paid dental, life, and long-term disability insurance upon hire.
• Reimbursement payments for individuals who decline medical and/or dental insurance coverage.
• Up to $500 annual vision/hearing allowance.
• Participation in the MPSERS retirement system, with employer and employee contribution options.
• Scholarship for the employee, spouse, and/or dependent children to attend SC4 credit classes, covering registration, tuition, and technology fees when applicable, subject to campus guidelines.
• Additional annual funds for employment-related education or training upon approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree