Office Coordinator Registrar's Office
About The Position
The Registrar Office Coordinator is often the first point of contact for students, parents, faculty, and staff interacting with the Registrar’s Office. The role provides front-line customer service and administrative support, requiring a personable, professional, and knowledgeable approach. The Coordinator monitors and directs phone calls, emails, and walk-in inquiries; supports building-related functions; processes academic and administrative forms; and helps resolve approval or documentation issues. The position also supports student employee hiring and supervision, maintains office procedures and emergency plans, prepares Dean’s List correspondence, and coordinates placement and credit posting.
Requirements
- High school diploma or equivalent.
- 1–3 years of work experience.
Nice To Haves
- Associate’s degree.
Responsibilities
- Monitor, answer, and direct phone calls and walk-in inquiries to the appropriate Registrar’s Office staff member.
- Schedule individual appointments for the Associate Registrar and provide in-person and remote direction to students as needed.
- Assist with coordination of Registrar’s Office and Biddle House functions.
- Communicate with faculty and students about required approvals and missing documentation, and respond to inquiries about the online Enrollment in Another Institution Form.
- Process FERPA Recommendation Letter requests, Pass/Fail forms, permanent home address changes, and notices about deceased alumni.
- Monitor, answer, and direct messages from the Registrar’s Office email account; maintain standard email responses.
- Prepare and distribute Dean’s List letters each semester and as needed.
- Open, sort, and distribute mail; scan documents and file them in Content 7.
- Hire and supervise student employees, including interviewing, scheduling, training, approving time for pay, and coordinating duties.
- Maintain the Office Procedures Manual and update annual check-off lists.
- Update and maintain the Department Emergency Plan, coordinate with other building departments to keep information accurate, and communicate with the appropriate Department of Public Safety contact about updates.
- Coordinate and post AP credit and language, math, chemistry, and music placement information for students whose information is not automatically loaded into the system.
- Process transcript requests.
- Assist with section creation.
- Execute scripts related to job functions.
- Perform other duties as determined or assigned.
Benefits
- Comprehensive medical insurance plan
- Life insurance
- Flexible spending accounts
- Generous time off
- Parental leave
- Homebuyer assistance
- Tuition benefits for eligible employees and dependent children under age 24
- College contribution of 8% of base salary to a retirement account upon eligibility
- Additional 0.5% matching retirement contribution upon eligibility
- Retirement contributions made by the College are immediately and fully vested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
