Senior Registration Services Analyst - Registrar's Office

Texas Woman’s University•Denton, TX

About The Position

The Senior Registration Services Analyst performs detailed analysis of student registration files to determine eligibility for Registrar’s Office programs and services, including graduation, Veterans Affairs, course registration, academic progress, degree audits, and student-history review. The role verifies degree plans and maintains, organizes, and preserves student documentation. Work is performed under general supervision and evaluated based on completed assignments and results. The position provides operational leadership and supervision as assigned, including office management in the absence of the University Registrar or Associate Registrar, employee training and development, front-desk service management, grading support, and coordination of Registrar’s Office systems, programs, records, and communications. It oversees functions such as transcripts, graduation and commencement processes, residency classification, student records imaging, registration, and special student programming. The analyst also works with campus departments and technology leadership, supports compliance and accreditation requirements, analyzes office performance and student satisfaction, and recommends process and policy improvements. Regular and reliable attendance during scheduled workdays and hours is an essential function. Employees must maintain information security and privacy in accordance with applicable federal and state regulations and university policies. Work is normally performed in a typical interior work environment; travel may be required. The employee is responsible for working safely and helping maintain a safe, discrimination-free work environment. Employment offers are contingent on proof of identity and U.S. work eligibility; security-sensitive positions require background checks and academic credential verification.

Requirements

High school diploma or equivalent.
Three to six years of progressively responsible clerical, office, customer-service, and computer-related experience.
Working knowledge of office practices and methods.
Ability to coordinate work with other employees and provide direct instruction or supervision as assigned.
Ability to organize work, prioritize objectives, and exercise independent judgment based on organizational policies and activities.
Ability to establish and maintain effective working relationships with students, faculty, staff, and the public.
Effective oral and written communication skills, including communication by phone and in person.
Ability to represent the department and University in a friendly, courteous, and professional manner.
Ability to manage and support online grading and updates for midterm and early alerts, as well as academic suspension and probation.
Ability to assist with accreditation and audit preparation and conduct audits and performance or satisfaction evaluations.
Ability to assess office procedures and implement policies reflecting procedural changes.
Ability to manage student-satisfaction surveys, analyze findings, and recommend improvements.
Ability to co-facilitate departmental goals, objectives, and outcomes.
Knowledge and experience with Datatel, Colleague, and Phoenix.
Ability to create and manage tables, charts, and statistics and make recommendations for performance goals, objectives, and outcomes.
Ability to maintain and update a departmental website.
Ability to mentor, guide, coach, and train current and new employees.
Ability to delegate tasks and review their completion.
Ability to use a personal computer, office equipment, university software, and email.
Regular and reliable attendance at the University during scheduled workdays and work hours.
Responsibility for adhering to university information-security and privacy requirements and applicable federal and state regulations.

Nice To Haves

Experience analyzing student registration is preferred.
Experience working in a university or college setting is preferred.

Responsibilities

Analyze student registration files and determine eligibility for Registrar’s Office programs and services, including graduation, Veterans Affairs, course registration, academic progress, degree audits, and student-history matters.
Verify graduation applications, degree-audit requests, degree plans, student information, and transcripts, including transfer credit; issue discrepancy letters when records do not match.
Provide office management, supervisory discretion, and decision-making in the absence of the University Registrar and/or Associate Registrar.
Supervise Registration Processing Specialists as assigned and provide professional development, mentoring, guidance, coaching, and training to employees.
Manage front-desk customer service, scheduling, and training; improve the accuracy, efficiency, and satisfaction of registration, drop/add, withdrawal, and student-information-change services.
Manage campus-wide academic grading support, maintenance, input, delivery, and related communications and training through Web Advisor and associated processes.
Recommend and assist with maintenance, revisions, and upgrades to Registrar’s Office systems and programs, including DARS, Colleague/Datatel, registration priorities, and Web Advisor.
Implement and provide training on federal, state, and institutional record-keeping, accreditation standards, policies, and procedures.
Participate in and present at Registrar-related events, orientations, new-student workshops, and Admissions transfer and new-student presentations.
Coordinate graduation and commencement ticketing, diploma orders and distribution, graduation events, graduation designations, and related campus communications.
Manage transcript ordering, services, updates, archival records, and information.
Coordinate Texas residency verifications, reviews, audits, and student guidance concerning residency classifications, status, and reclassification.
Serve as a liaison and departmental representative to the Bursar, Financial Aid, academic leadership and departments, Graduate School, Undergraduate Studies, and other campus offices.
Manage the Registrar’s Office website and online social networking presence; review and update published information.
Manage ACD client interactions, including monthly performance evaluations, assessments, and goal setting.
Manage information, training, and student advisement for special programs, including Veterans Affairs, international students, study abroad, Alliance, distance education, SPEC/ROTC registrations, and athletes.
Manage student imaging, records, documentation, and data; mark graduation applicants and place registration blocks in the student information system.
Analyze and research the effectiveness, implementation, and maintenance of office software, machinery, and programs.
Evaluate office performance against accuracy, audit, student-satisfaction, and institutional-satisfaction standards, and recommend improvements.
Distribute Registrar’s Office policies, procedures, and deadlines to the campus community; answer related policy and procedure questions.
Analyze student submissions for eligibility for resident tuition, tuition rebate, academic standing, and honors.
Assist with commencement communications, reporting, audits, student-record maintenance, and proofreading commencement programs and related publications.
Cross-train in areas directly supervised by the Registrar and Assistant Registrar.
Facilitate and manage reverse transfer agreements as the primary contact and on-campus resource.
Lead course-roster verification and census-day management as a member of the management team.
Serve as Registrar lead for dual-credit and early-college programming support.
Update and maintain degree programs, certificates, policies, procedures, and training manuals across print, online, Blackboard, and other public formats.
Conduct internal and external audits; assist with SACS and other accreditation preparation; evaluate office procedures and implement policy changes as appropriate.
Manage student-satisfaction surveys; analyze results and recommend improvements to office functions and performance.
Co-facilitate creation of departmental goals, objectives, and outcomes; review best practices, institutional research, and National Student Clearinghouse reports and resources.
Create and manage tables, charts, and statistics and make recommendations related to performance goals, objectives, and outcomes.
Perform other duties as requested.