Graduations Manager (Academic Advisor III), Registrar's Office

University of Montana•Missoula Mountain Campus, MT

About The Position

The Registrar's Office seeks a Graduations Manager (Academic Advisor III) to lead the University's graduation and degree conferral processes. The position evaluates degree requirements and academic records, provides expert guidance on academic policies and degree completion, and supports students approaching graduation. It partners with students, advisors, faculty, staff, and administrators to promote successful degree completion and maintain the accuracy and integrity of graduation and academic records processes. The role combines student-focused advising and service with process management, training, systems administration, and operational improvement. It also supports commencement operations, graduation communications, and institutional reporting related to degree completion.

Requirements

Bachelor's degree and one year of experience in academic advising, student services, enrollment management, records administration, program coordination, higher education administration, or a related field; or an equivalent combination of education and experience.
Experience using databases, enterprise systems, or comparable technology platforms.
Ability to communicate clearly and provide professional customer service to individuals from varying backgrounds and experiences.
Ability to interpret and apply policies, procedures, regulations, or complex business requirements.
Ability to maintain confidentiality and appropriately handle sensitive information.
Must be eligible to work in the United States upon hire; sponsorship is not available.
A complete application must include a letter of interest, detailed resume, and three professional references.

Nice To Haves

Three years of professional or administrative experience involving complex processes, detailed work, and significant customer or public interaction; or an equivalent combination of education and experience.
Experience working in a Registrar's Office, Academic Affairs, Student Success, Enrollment Management, Advising, or a related higher education environment.
Experience interpreting academic policies, curriculum requirements, degree requirements, or graduation eligibility standards.
Experience using Degree Works, Banner, Ellucian products, student information systems, or comparable technologies.
Experience developing or improving operational processes, workflows, electronic forms, and related reporting practices.
Experience working with academic records, degree audits, compliance functions, or student information management, including providing training or support to faculty, staff, or students.

Responsibilities

Lead university graduation and degree conferral processes, ensuring accurate evaluation of degree requirements and academic records.
Serve as a primary resource for students, faculty, staff, and advisors on graduation requirements, academic policies, and degree completion pathways.
Provide advanced graduation advising and individualized support to students approaching degree completion.
Review and process degree audits, petitions, exceptions, and graduation appeals.
Develop and improve systems, workflows, electronic forms, and business processes supporting graduation, advising, and compliance operations.
Train and consult with advisors, faculty, staff, and students on Degree Works, academic policies, petitions, exceptions, and graduation-related procedures.
Support commencement operations, graduation communications, and institutional reporting related to degree completion.