Student Records Processor

Ivy Tech Community College•Indianapolis, IN

20h•$19 - $20•Onsite

About The Position

Under the direction of the Director of Student Records for Transfer and Graduation Services, this position is responsible for centralized processing of various student records. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations.

Requirements

Associate’s degree required.
Knowledge and experience with Microsoft Office Suite are necessary.
Proficiency using Excel, Outlook, and Adobe is required.
High quality organizational and problem-solving skills, attention to detail, self-disciplined, and the ability to handle a high volume of transactions and work with a team player mentality are essential skills for this position.
Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

Work experience in higher education records is preferred.
Work experience in Banner/Ellucian Student Information Systems is preferred.

Responsibilities

Evaluate and post transfer credit evaluations by using the Transfer Equivalency System (TES) and the degree audit system (u.achieve).
Work with Academic Affairs to establish transfer credit equivalencies.
Process completed graduations in Banner and order diplomas through the fulfillment system.
Process various student records-related requests, including grade appeals, grade changes, and student name/demographic information changes.
Process drops for non-completion of pre-requisite courses at the end of each term.
Oversee all orders in Parchment (transcripts) and process manual orders as needed.
Address inquiries and requests submitted to the Student Records Hub inbox.
Complete verification requests delivered via the National Student Clearing House.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services