STUDENT-IT Service Desk Consultant - A
About The Position
This fast-paced position serves as the first point of contact for technological support to Ithaca College community members through video calls, phone calls, email, live chat, and walk-in interactions. The role supports faculty, staff, and students by troubleshooting hardware, software and firmware, networking, printing, security, and user-account issues. It also includes creating, updating, and routing TeamDynamix tickets to document requests and overseeing the loaning of college-owned equipment. Opportunities are available for promotion and job enrichment through additional personalized projects designed to support individual goals. The position is subject to a criminal background check, and offers are contingent on successful completion of that check.
Responsibilities
- Provide technological support to faculty, staff, and students through telephone, email, chat, and walk-in interactions.
- Troubleshoot hardware, software and firmware, networking, printing, security, and user-account issues.
- Create, update, and route TeamDynamix tickets to document issues and requests.
- Oversee the process of loaning college-owned equipment.
Benefits
- Opportunities for promotion and job enrichment through additional personalized projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
