Newark IT Service Desk Student Technician

The Ohio State University • Newark, NJ

1d • Onsite

About The Position

The Newark IT Service Desk Student Technician delivers high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff. Operating through phone, email, and ServiceNow ticketing, the student processes requests and resolves technical issues across laptops, desktops, mobile devices, and printers. Additionally, this role provides hands-on A/V assistance and troubleshooting in classrooms and event spaces while also assisting to keep A/V equipment properly maintained. The student will also support events on campus ranging from a basic meeting to a large scale conference.

Requirements

• Valid driver's license and able to pass a background check
• Ability to lift and move 50 pounds
• Ability to work both independently and as a member of a team
• Knowledge of desktop and laptop computing operating environments
• Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• On-site work to be performed on the Newark campus
• Positive attitude
• Attention to detail
• Customer service

Responsibilities

• Deliver high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff.
• Process requests and resolve technical issues across laptops, desktops, mobile devices, and printers via phone, email, and ServiceNow ticketing.
• Provide hands-on A/V assistance and troubleshooting in classrooms and event spaces.
• Assist in keeping A/V equipment properly maintained.
• Support events on campus ranging from basic meetings to large-scale conferences.
• Perform follow-up work through the dispatch queue.
• Provide classroom support and maintenance.
• Provide event support.
• Provide printer support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed