STUDENT-IT Service Desk Consultant - A

Ithaca College • Ithaca, NY

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About The Position

This fast-paced role serves as the first point of contact for technological support for all members of Ithaca College. Support is provided to faculty, staff, and students through video calls, phone calls, email, live chat, and walk-in interactions. The role also offers opportunities for promotion and job enrichment through additional personalized projects designed to help employees achieve their goals.

Responsibilities

• Provide technological support to faculty, staff, and students through video calls, phone calls, email, live chat, and walk-in interactions.
• Troubleshoot hardware, software and firmware, networking, printing, security, and user account administration issues.
• Create, update, and route TeamDynamix tickets to document issues and requests.
• Oversee the process of loaning out college-owned equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed