Student IT Consultant

Auburn University • Auburn, AL

2d • Onsite

About The Position

The Office of Information Technology Service Desk is seeking a current Auburn University student to provide Level One technical support to Auburn faculty, staff, students, incoming students, alumni, and retirees. Student employees work under the direct supervision of full-time Service Desk staff. The role supports campus IT resources and helps users configure devices and access services. The schedule includes some evening and Sunday shifts, summer work, and portions of breaks between semesters.

Requirements

• Must be a current Auburn University student.
• Must maintain a minimum 2.0 GPA.
• Must be willing to work some evening shifts Monday through Thursday, 5 p.m. to 10 p.m.
• Must be willing to work some Sunday shifts, 5 p.m. to 10 p.m.
• Must be willing to work during the summer semester.
• Must be willing to work portions of breaks between semesters, including fall and spring breaks and part of Thanksgiving and Christmas breaks.
• Excellent oral and written communication skills.
• Must be motivated, diligent, and hard-working.

Responsibilities

• Provide Level One support for Auburn Information Technology resources, including data and wireless networks, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
• Track incidents to assist with problem resolution, develop online support documentation, and contribute to IT planning.
• Configure laptops, tablets, and cell phones for campus wireless and email systems.
• Help students living on campus configure TVs, gaming systems, and other streaming devices for campus.
• Assist with Duo 2Factor registration, reactivation, and removal.
• Work independently.

Benefits

• Gain valuable work experience and explore interests, identify strengths, and make informed career decisions.
• Build a professional network through interactions with faculty, staff, and fellow students.
• Contribute to Auburn's academic experience and the work performed by its students and employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed