Student Housing Coordinator - Meritus School of Osteopathic Medicine

Meritus Health•Hagerstown, MD

9h•$49,899 - $74,901•Onsite

About The Position

The Student Housing Coordinator oversees the daily operations of Meritus Commons, the student housing community for the Meritus School of Osteopathic Medicine, and helps create a welcoming, safe, and engaging residential environment for medical students and residents. The role supports residents throughout the leasing process, coordinates events and programs, maintains housing records, and provides guidance on leases, housing policies, and community expectations. The Coordinator builds relationships with students, residents, faculty, and administrative partners while delivering exceptional customer service. The position calls for someone who can work independently, manage competing priorities, and contribute to a residential community that supports students academically and personally.

Requirements

Minimum of five years of administrative, property management, housing, hospitality, customer service, or related professional experience.
Ability to work independently with minimal supervision and manage competing priorities effectively.
Strong interpersonal, communication, and customer service skills, including the ability to interact professionally with individuals at all levels.
Ability to build rapport with students, residents, and prospective tenants.
Strong organizational skills and attention to detail.
Proficiency with computer systems, lease management software, Microsoft Office applications, and other business technologies.
Ability to interpret lease agreements, policies, and procedures and communicate information clearly and accurately.
Demonstrated problem-solving skills and sound judgment in handling resident concerns.

Nice To Haves

Associate degree preferred.
Experience coordinating events, managing customer interactions, and maintaining detailed records preferred.

Responsibilities

Manage daily operations of Meritus Commons, including the clubhouse, mailroom, common areas, and residential grounds.
Coordinate and execute community events and special programs to enhance the student living experience.
Lead apartment leasing activities, including marketing available units, conducting tours, answering inquiries, and assisting prospective residents through the leasing process.
Maintain accurate leasing records and documentation and ensure compliance with housing policies and procedures.
Process rent payments and collaborate with the MSOM Financial Aid Office when appropriate.
Serve as a primary resource for students and residents on housing, lease agreements, and community expectations.
Enforce housing policies and community standards consistently to promote a positive living environment.
Manage annual lease renewals and onboard new residents from incoming classes of osteopathic medical students.
Build relationships with students, residents, faculty, and administrative partners while providing exceptional customer service.

Benefits

Health insurance available starting the first of the month following date of hire.
Dental insurance available starting the first of the month following date of hire.
Vision insurance available starting the first of the month following date of hire.
Life insurance.
Short- and long-term disability coverage.
Paid Time Off accruing from day one.
401k plan.
Education assistance program.
Employee assistance program.
Eligible employees working evening, night, or weekend shifts may receive a shift differential.