Student Enrollment & Retention Coordinator

CAMINO NUEVO CHARTER ACADEMY•Los Angeles, CA

4d•$24 - $27•Onsite

About The Position

Camino Nuevo Charter Academy (CNCA) is a community of high-performing public schools that utilizes a comprehensive approach to prepare students from preschool through high school for success in college and in life. We integrate academic rigor, community, family, and wellness to empower students to thrive in a culturally connected and changing world. Founded in 2000, Camino Nuevo Charter Academy students represent the neighborhood of MacArthur Park west of downtown Los Angeles, a community that is one of the most under-resourced and densely populated neighborhoods in Los Angeles. Currently, CNCA has six campuses that serve approximately 3,500 students from TK through 12th grade. Organizational Leadership Capacities We believe that every individual who works on the Camino Nuevo Charter Academy School Leadership Team must embody key mindsets and possess foundational skills to contribute to the organizational leadership of the organization. Mindsets Commitment to and belief in CNCA’s mission and vision Belief in and embodiment the CNCA Anchors in all aspects of the work Commitment to the vision of a progressive, socially-just education and is able to inspire others towards that vision Solution orientation and belief in supporting others to be the same Commitment to an asset-based, capacity-building approach Commitment to equity, diversity and inclusion Skills Ability to support an inclusive, positive and high performing culture Ability to take ownership in the day-to-day and overall success of the organization Ability to think critically, use sound judgment and problem solve Ability to work independently and proactively and to seek support and guidance when appropriate Strong organizational and time management skills, with an ability to prioritize competing projects in a fast-paced, fluid environment Effective collaboration with individuals at all levels of the organization Respect, humility and discretion to work effectively with all stakeholders, including colleagues, families and members of the community Strong self-awareness and ability to reflect Intentions EXCELLENCE: We prepare our students to be social justice centered community members who are prepared for college, career, and/or technical pathways through outstanding education. We support staff in all positions to reach their highest levels of professional growth and development. EQUITY: We recognize, value, and support the individuality and experiences of all students and employees. To advance and achieve just outcomes, we respond to and meet their unique emotional, psychological, social, and learning needs. COMMUNITY: We are committed to our community’s joy and diversity and celebrate the richness of the cultural and environmental contexts in which our students and families live. INNOVATION: We continuously learn, are curious, and implement new ideas, perspectives, and evidence-based methods in our work. JOY: We embrace high expectations while fostering curiosity, passion and a love of learning. By honoring the strengths and unique gifts of our students, families, and educators, we create communities where growth and celebration go hand in hand. BELONGING: We cultivate a culture in which all Camino students, staff, parents, and stakeholders feel welcomed, heard, included, respected, and appreciated. The Opportunity Under the supervision of the School Operations Manager, and guidance from the Director of Student Recruitment & Enrollment the Student Enrollment and Retention Coordinator, will implement a year-round, systems-driven enrollment and retention strategy across the full student recruitment funnel to ensure CNCA - Sandra Cisneros meets its enrollment targets. The Student Enrollment and Retention Coordinator owns day-to-day outreach, lead conversion, and feeder pipeline development, including relationships with preschool and daycare partners, while maintaining a sustained community presence in the neighborhood. The Student Enrollment and Retention Coordinator will apply current best practices in family engagement and community outreach to generate and convert inquiries into enrolled students.

Requirements

Bachelor Degree required; will consider Associate’s Degree/two years of college + two (2) years of related work experience OR four (4) years of related work experience (plus any additional required experience)
Bilingual English and Spanish required
Minimum of two (2) years of considerable experience in data-driven enrollment operations and complex data modeling that result in sustained growth in enrollment, diversity, academic quality, and increased retention.
Knowledge of customer service techniques, on-line student information systems, principles, and methods, and organizational and personnel management.
Demonstrated leadership or management experience.
SchoolMint knowledge for enrollment and re-enrollment.
Experience or commitment to working on a team as well as across teams

Responsibilities

Lead high-impact, community-based recruitment strategies to drive student enrollment
Execute targeted, door-to-door canvassing and street-level outreach to directly engage prospective families and provide real-time enrollment support
Identify and activate high-leverage community spaces (parks, local events) to expand visibility and generate new applications
Build and sustain relationships with feeder preschools, daycares. Community organizations, and neighborhood partners to develop a continuous pipeline of prospective parents
Serve as a visible ambassador of the Camino Nuevo – Sandra Cisneros neighborhood, strengthening trust and community presence
Align weekly outreach efforts to enrollment goals, seasonal priorities, and campus-specific needs
Serve as a primary point of contact for prospective families, responding via phone, text, email, and in-person interactions
Conduct outbound phone banking and follow-up to move families through the enrollment pipeline
Guide families through the application, lottery, and registration process with clarity and urgency
Provide high-touch, relationship-centered support to ensure a positive family experience
Partner with Parent Community Leaders (PCLs) to coordinate community outreach, canvassing, and family engagement efforts that build relationships with prospective families and support enrollment growth.
Accurately enter and manage family data in SchoolMint or other enrollment systems
Track outreach efforts, contact attempts, and conversion rates from interest to enrollment
Maintain detailed records of leads, events, and recruitment outcomes
Support document collection and ensure timely completion of enrollment requirements
Generate weekly outreach and enrollment progress reports
Monitor and support Average Daily Attendance (ADA) goals
Partner with site leadership team, registrar, and other site staff to identify attendance trends
Conduct proactive family outreach for students approaching chronic absenteeism thresholds, and implement re-engagement strategies before patterns become chronic
Maintain a targeted outreach list for students at risk of or experiencing chronic absenteeism
Coordinate with school staff to connect families to supports, remove barriers to attendance, and sustain enrollment through relationship-based intervention
Other duties as assigned