Enrollment Coordinator

Valor Christian High School • Highlands Ranch, CO

5d • $55,000 - $65,000 • Onsite

About The Position

In collaboration with the Admissions and Business Services teams, the Enrollment Coordinator works closely with families throughout the entire enrollment and tuition assistance process, providing the highest level of customer service at each step along the way. This position is responsible for maintaining the enrollment contracts and amendments as well as providing accurate and timely enrollment data to Valor Christian staff and leadership on a regular basis. When necessary, the Enrollment Coordinator will assist families through the withdrawal process and coordinate the tuition refund insurance program while also partnering closely with the retention team to support student and family retention efforts. This includes helping identify families who may be considering withdrawal, providing relevant enrollment and financial information, assisting with family communication and follow-up, and helping to connect families with appropriate school resources to address concerns and explore reasonable opportunities to retain the student before a withdrawal is finalized.
Valor Christian High School is a decidedly Christian, college preparatory school whose core values honor a biblical foundation. Valor employees are faith-filled, joyful believers who are active in a local, Christian church whose beliefs are in alignment with the school’s Statement of Beliefs. They are both called and committed to the school’s vision and mission and seamlessly integrate faith into their daily work. You will be most successful if you have a true servant’s heart, a teachable spirit, a love for the Lord Jesus Christ, and a commitment to the school’s beliefs and values.

Requirements

• Bachelor’s degree from an accredited college or university required
• High level of proficiency in Microsoft Excel
• Ability to keep sensitive financial and family information confidential
• Excellent written and verbal communication skills
• Quick learner who is able to manage multiple concurrent responsibilities
• Competent in navigating challenging conversations
• Ability to maintain a calm and professional demeanor with a positive disposition while working in a fast-paced environment
• Ability to quickly and proficiently master new software applications and other technology
• Proficiency in the use of Microsoft Office Suite and Google Suite software programs

Nice To Haves

• Previous school enrollment or admissions experience preferred
• 3-5 years experience in customer service or administration preferred

Responsibilities

• Possess and Model a Growing Relationship with Christ
• Pursue full devotion to Christ and live a life that reflects that authenticity
• Model the fruits of the spirit in communications, relationships and daily work
• Demonstrate teachability and a willing heart for service
• Embody others-centered, servant-leadership in all interactions
• Demonstrate Trustworthy Commitment to Valor’s Christian Community
• Accept and uphold Valor’s values and beliefs as found in the Statement of Beliefs, Christian Community Policy, and Valor Culture Document
• Accept and abide by all affirmations in Valor’s Annual Statement of Commitment
• Be relationally involved in the life/lives of our students with a heart of service and mission
• Seamlessly and deliberately integrate Biblical truth and Christian values into daily work
• Manage the enrollment process for new and transfer students by assisting families with enrollment documents, timelines, and tuition payment plans
• Enter and maintain student enrollment data in the master database including graduation year, tuition amount, and tuition assistance, and prepare data for export and reporting purposes
• Track and analyze enrollment data to identify trends, aid in decision-making and troubleshoot enrollment issues
• Prepare weekly enrollment reports that provide the current status of enrollment, enrollment in progress and declined enrollment
• Maintain the tuition modeling spreadsheet and recommend changes when approved by leadership
• Partner with the Director of Student Culture & Affairs and Retention Team to assist in identifying students/families who may be at risk of withdrawing by sharing relevant enrollment, tuition assistance, billing, withdrawal inquiry, and family communication information.
• Provide professional communication to navigate potentially difficult conversations with grace and compassion
• Act as the primary contact for families seeking tuition assistance, assist in the review process, and issue the tuition assistance award amendments
• Update and maintain the tuition assistance budget for use by the Tuition Assistance committee
• Support the Explore Valor events by being present to answer tuition assistance related questions from prospective families
• Manage the student withdrawal process, including the submission of insurance documents and issuance of tuition refunds and preparation of release agreements
• Participate in retention meetings and discussions as appropriate, providing enrollment data, withdrawal trends, family feedback, and other information that may help the team understand potential retention risks
• Assist Valor Christian’s Finance Office during peak workloads as needed
• Assist Valor Christian’s Admission Office during peak workloads as needed
• Assist in other general Student Billing functions as needed
• Serve Wholeheartedly as an Exceptional Teammate
• Uphold and embody Valor’s culture as set forth in the Valor Culture Document
• Model servant leadership, grace and love in all relationships and interactions
• Develop relationships with colleagues with goals of teamwork, relational unity and spiritual growth
• Provide team support regarding all matters, processes and initiatives
• Demonstrate loyalty to teammates in action and word
• Assist Team members to facilitate school-wide wins
• Demonstrate a Commitment to Fulfilling Valor’s Vision and Mission
• Assume collaborative responsibility for Operating Plan Goals and Fiscal stewardship
• Be a ‘culture- keeper’
• Demonstrate a Commitment to Growth
• Participate in Valor Team meetings, Chapel and weekly meetings with Team/Supervisor
• Demonstrate teachability and receptivity to feedback
• Pursue professional, personal, and spiritual growth and development
• Participate in the broader ministry of Valor by contributing time, talent and treasure beyond assigned role responsibilities

Benefits

• Paid holidays, sick leave, vacation leave, and personal days
• 403(B) Retirement Plan with immediate vesting and employer contribution matching
• Professional development opportunities
• Three on-campus dining options for daily lunch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level