Student, Disability Case Associate (Fall 2026)

Sun Life•Waterloo, ON

7d•Hybrid

About The Position

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health. We are responsible for managing disability claims to resolution. This includes: Determining eligibility to disability benefits, Implementing the right interventions to support timely recovery and return to work, Supporting Clients during the absence and return to work period.

Requirements

This opportunity is available to students with a graduation date of December 2026 or later
Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members
Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians
Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit
Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don’t see solutions and you are good at thinking “outside the box”
Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication
Resourceful and Collaborative : You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients’ needs
Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways
Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

Responsibilities

Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution
Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence
Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

Benefits

Hybrid - Work Model : This opportunity is a hybrid position with a 3 day in-office requirement.
A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
An environment of continuous learning and improvement
Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas and learn new skills
A two-week formal training session to learn the necessary skills to successfully complete the role
Opportunity to work with more than 80 colleagues in the disability team with various professional and educational background (kinesiology, law, social worker, career counselor, etc.)
Trusting, diverse and inclusive working environments
Supportive leadership who’s focused on your success and well-being
Continuous improvements that focus on enhancing your work and our clients’ experience
Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities