Fall Co-op 2026 - Disability Operations

Manulife • Waterloo, ON

22h • Hybrid

About The Position

At Manulife John Hancock, we believe in investing in the future – starting with you. Our Disability Operations Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. Are you a driven university student ready for an adventure in the world of Disability? Join us as a Disability Operations Co-op for Fall 2026 with Manulife Group Benefits! You will connect with Plan Members, Plan Sponsors, the Medical Community and Vendor Partners in this exciting role, delivering exceptional disability claims management for our clients.

Requirements

• Currently studying in an undergraduate program like Nursing, Health Sciences, or Mental Health.
• Great organizational skills and can communicate well both in writing and speaking.
• Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint).
• Can manage working on your own and love being part of a team.
• Good at juggling multiple tasks at once.
• Some basic knowledge about claims processing and health insurance.
• Some experience in customer service or administrative work.

Responsibilities

• Work closely with Case Managers, Disability Specialists and Associate Managers.
• Make follow-up phone calls and/or send written communication to Plan Members, Plan Sponsors, medical professionals and vendors.
• Reach out to Plan Members by phone to complete functional telephone interviews.
• Keep claim files up-to-date and accurate.
• Support payment of invoices.
• Update Plan Member banking information.

Benefits

• Flexible environment where well-being and inclusion are more than just words.
• Support in shaping the future you want to see.
• Early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students!

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree