Student Clerical - Student Success Center

University of Central Oklahoma•Edmond, OK

22h

About The Position

This is a regular student clerical position serving as a Student Success Center Assistant. The student performs computer- and customer service-related duties, including typing, filing, answering telephones, scheduling appointments, and using Microsoft Office. The role works as needed, up to 25 hours per week, Monday through Friday, at the Student Success Center, which offers personalized advisement, career guidance, and workshops to help students achieve their goals. The assistant greets visitors; prepares and routes transcripts and forms; uploads documents; filters and responds to email; answers calls and checks voice messages; supports printer and computer readiness; and maintains the desk area. The assistant also coordinates with Business Advisors and MBA/MSBA Advisors about errands, helps students with questions and directions, refers them to campus resources, schedules advisement appointments, and monitors walk-in sign-ins to ensure students are matched with the correct Advisor. The employee is expected to maintain a positive, professional demeanor, represent UCO and the College of Business positively, be punctual for desk shifts, and maintain confidentiality. Eligibility is subject to the stated student enrollment requirements for the applicable semester and student classification. New incoming students are not eligible for student employment until the semester in which they begin classes.

Requirements

Must meet applicable student enrollment requirements: for fall/spring, at least half-time enrollment (5 hours for graduate students or 6 hours for undergraduate students); F1/J1 visa students must be enrolled full-time (9 graduate or 12 undergraduate credit hours).
For a regular student position during summer, must be enrolled in at least 3 summer credit hours or in the upcoming fall semester in the minimum credit hours required for the student's classification and employment type.
For Federal Work Study Program positions, must be enrolled in at least 6 credit hours as an undergraduate or 5 credit hours as a graduate student.
New incoming students are not eligible for student employment until the semester in which they begin classes.
If the credit hours needed to graduate are fewer than the minimum required for student employment, an Academic Advisor letter stating the hours needed to graduate and anticipated graduation date must be submitted to Human Resources.
Excellent written and oral communication skills.
Sensitivity to intercultural communication.
Good interpersonal skills.
Thoroughness of work, initiative, attention to detail, dependability, and punctuality.
Maintain confidentiality and a positive, professional demeanor.

Nice To Haves

Preference given to UCO students with at least 30 credit hours earned.
Knowledge of College of Business programs preferred.
Previous office experience preferred.
Microsoft Office experience is typical for the position.

Responsibilities

Greet office visitors.
Print transcripts for the next day’s appointments and submit forms and transcripts to the appropriate Advisor.
Upload documents.
Filter and respond to emails.
Answer the phone and check voice messages.
Load printer paper and ensure computer programs are open and logged in at the start of business.
At the close of business, empty the recycle bin and shred pile and clean the desk area, computer keyboard, and mouse.
Correspond with Business Advisors and MBA/MSBA Advisors to check whether there are errands.
Assist students with questions, concerns, and directions, and refer them to appropriate campus resources.
Schedule advisement appointments and monitor the student sign-in sheet during walk-in times, ensuring students are scheduled with the correct Advisor.
Maintain a positive and professional demeanor while representing the College of Business as a desk worker.
Positively represent UCO and the College of Business inside and outside of work.
Be on time for all desk shifts and maintain confidentiality.
Perform clerical tasks such as typing, filing, answering telephones, customer service, and scheduling appointments.