Student Care Manager

Neill Corp•Lafayette, LA

About The Position

The Student Care Manager oversees student records operations, including institute rosters, attendance, and academic records, and assists students with licensure and retention. The role also supports completion and placement benchmarks, manages administrative purchasing, and partners with internal staff on ongoing development. A strong alignment with the Aveda mission, including its commitment to the environment, is essential.

Requirements

Detail oriented.
Excellent communication skills.
Good follow-up skills and strong organizational ability.
Excellent computer skills with Word and Outlook.
Flexible to work evenings and weekends for special events.
Strong alignment with the Aveda mission and commitment to the environment.

Nice To Haves

Advanced proficiency in Excel.

Responsibilities

Collaborate with the Assistant Director and Educators to exceed an 80% completion rate.
Maintain student files.
Manage time and attendance records and academic data entry.
Conduct disciplinary and advising sessions.
Prepare graduation documents.
Facilitate licensure applications for all students.
Perform exit interviews and schedule State Board testing.
Handle FAMOS processing for Florida locations.
Follow placement protocol and exceed the 75% benchmark.
Manage student attendance, supervise hand-scan downloads, and communicate daily with students regarding absences.
Update the weekly Attendance Tracker and distribute it to the Director and Educators.
Maintain and distribute the Institute Roster Report.
Post student hours weekly.
Manage and coach attendance exceptions.
Notify Finance of weekly and monthly download completion.
Manage purchasing of administrative supplies and student kits.
Participate in team meetings and adhere to company policies and procedures.
Partner with the Student Records Administrator Trainer and Compliance Director for ongoing development.
Perform other duties as assigned.