Student Associate - Logistics Sales - West Center

ITS Logistics, LLC•Reno, NV

4d•Onsite

About The Position

As a Student Worker in the Logistics Sales team, you will track shipments throughout their lifecycle using technology systems, help ensure visibility and data integrity, and provide customer service. You will support shipment management, update customer portals, and facilitate information flow between customers, internal teams, and external partners. You will also help maintain accurate shipment documents and standard operating procedures. The role includes a one-week hands-on and classroom orientation to company systems, shipment-tracking tools, and customer-service procedures, followed by on-the-job training. Student workers are paired with a senior team member for ongoing guidance and may take ownership of projects to improve shipment tracking or customer service processes. Students function as entry-level LAs and are assigned to teams based on business needs.

Requirements

Current undergraduate or graduate student.
Available to work 20–29 hours per week; the employer will work with the student’s school schedule and prefers availability earlier in the day.
Strong interest in logistics, supply chain management, or customer service.
Strong written and verbal communication skills.
Detail-oriented with excellent organizational skills.
Proficiency with technology and ability to learn new systems quickly.
Positive, high-energy attitude and desire to contribute to a team.
Strong problem-solving skills and ability to prioritize tasks.
Ability to work independently and manage time efficiently.

Responsibilities

Track shipments using technology systems and provide real-time customer updates.
Maintain shipment status visibility throughout the shipment lifecycle.
Review and maintain shipment records for accuracy and data integrity.
Respond promptly and professionally to customer inquiries about shipment status.
Proactively update customers and communicate shipment information through customer portals.
Schedule pickup and delivery appointments with pre-arranged facilities.
Coordinate with third-party vendors and service providers to support timely pickups and deliveries.
Collect and verify shipment paperwork, such as bills of lading and delivery receipts.
Organize and maintain documents and files related to shipments, schedules, and customer service.
Help maintain and update Standard Operating Procedures (SOPs) and internal processes.
Collaborate with teammates to meet goals and deadlines, communicating professionally and contributing to a positive team environment.