Student Associate - Logistics Sales - West Center

ITS Logistics • Reno, NV

3d • Onsite

About The Position

As a Student Worker on the Logistics Sales team, you will track shipments throughout their lifecycle using technology systems, providing customers with shipment visibility and maintaining accurate data. You will support shipment management, customer portal updates, and information flow among customers, internal teams, and external partners, while helping maintain shipment documents and standard operating procedures.

The role is designed for a current undergraduate or graduate student available to work 20–29 hours per week. ITS will work with your school schedule and prefers schedules that allow earlier office hours, such as three days per week from 7 a.m. to 1 p.m. The position is onsite in Reno, Nevada. The program includes a week of hands-on and classroom training, on-the-job training, mentorship from a senior team member, and opportunities to take ownership of projects. Students ideally attend the first week of training to become familiar with company terminology, equipment types, Loop, and DART training.

Requirements

• Currently enrolled as an undergraduate or graduate student.
• Available to work 20–29 hours per week.
• Strong interest in logistics, supply chain management, or customer service.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational skills.
• Comfort with technology and ability to learn new systems quickly.
• Positive attitude, high energy, and willingness to contribute to a team.
• Strong problem-solving skills and ability to prioritize tasks.
• Ability to work independently and manage time efficiently.

Nice To Haves

• Availability for earlier office hours; schedules such as three days per week from 7 a.m. to 1 p.m. are preferred.
• Ideally, attend the first week of training to become familiar with vocabulary, terminology, equipment types, Loop, and DART training.

Responsibilities

• Use technology systems to track shipments and provide real-time customer updates.
• Maintain visibility of shipment status throughout the shipment lifecycle.
• Review and maintain shipment records for accuracy and data integrity.
• Respond to customer inquiries about shipment status promptly and professionally.
• Proactively update customers and communicate shipment information through customer portals.
• Schedule pickup and delivery appointments with pre-arranged facilities.
• Coordinate with third-party vendors and service providers to support timely pickups and deliveries.
• Collect and verify shipment paperwork, including bills of lading and delivery receipts.
• Organize and maintain shipment, scheduling, and customer-service documents and files.
• Help maintain and update standard operating procedures and internal processes.
• Collaborate with team members to meet goals and deadlines.
• Communicate clearly and professionally in writing and verbally, and contribute to a positive team environment.

Benefits

• Relocation assistance offered.
• One week of hands-on and classroom orientation training.
• On-the-job training in shipment tracking software, customer communication, and data integrity practices.
• Mentorship and ongoing professional development with a senior team member.
• Opportunities to take ownership of tasks or projects to improve shipment tracking or customer service processes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed