Academic Success & Undergraduate Advising (ASUA), Associate Vice Presidents Office (AVP) - Federal Work Study Student Assistant

California State University, San Bernardino•San Bernardino, CA

2d•Onsite

About The Position

The Academic Success & Undergraduate Advising (ASUA) Associate Vice President’s Office seeks a Federal Work Study Student Assistant to serve as an initial point of contact for students, staff, faculty, and community members. Under the direct supervision of the AVP, the assistant staffs the front desk and provides professional customer service in person, by phone, and through live chat, connecting visitors with ASUA resources. The assistant supports full-time staff with general office operations such as answering phones, scheduling appointments, providing resource guidance, filing, scanning, copying, preparing packets, making on-campus deliveries, data entry, and word processing. The role also supports events and outreach, special projects, supply monitoring, office organization, required training, confidentiality, and compliance with university policies and professional standards. This is a part-time, temporary, seasonal, on-campus student position. CSUSB’s standard operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; schedules may vary with business needs, and occasional evening and weekend work may be required. The anticipated hiring range is $16.90 per hour. Student employees may not telecommute. Employees must reside in California. A background check may be required, and a valid driver’s license may be required for duties involving driving.

Requirements

Be admitted or registered as a CSU student.
Maintain a semester and cumulative GPA of at least 2.0.
Be enrolled at CSUSB at least half-time: 6 units for undergraduate students or 3 units for graduate students. International students must be enrolled full-time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States.
Provide a Social Security card for payroll.
Be able to learn and perform assigned work, follow oral instructions, work cooperatively with faculty, staff, and students, communicate effectively with people at all levels, and read and write English at a level appropriate to the position.
For Federal Work Study eligibility: complete a FAFSA for the current award year, maintain Satisfactory Academic Progress, have federal financial need of at least $2,000, submit requested financial-aid documentation by its due date, receive an official Financial Aid Office award notification, and be a U.S. citizen, eligible non-citizen, or permanent resident.

Nice To Haves

Maintain a semester and cumulative GPA of at least 2.5.
Communicate effectively with a diverse group of people.
Learn quickly and complete assignments in a timely manner.
Multitask and work in a fast-paced, changing environment.
Be detail-oriented, punctual, and initiative-driven.
Work effectively both independently and as part of a team.
Maintain a positive attitude and reliable attendance.
Have basic phone and organizational skills.
Have experience using Microsoft Word, PowerPoint, Excel, and other applications.

Responsibilities

Serve as the initial point of contact for students, staff, faculty, and community members.
Staff the front desk and provide customer service for walk-in, phone, and live chat inquiries.
Greet visitors and connect them with ASUA resources.
Assist full-time staff with office operations, including answering phones, filing, scanning, copying, preparing packets, on-campus deliveries, data entry, and word processing.
Schedule appointments and provide resource guidance.
Maintain and organize records of office supply inventory, golf cart maintenance and usage, and department keys.
Create bulletin boards featuring academic updates and resources to promote student success.
Support events, outreach efforts, and special projects.
Help maintain an organized and welcoming office environment and monitor supplies.
Attend required trainings, maintain confidentiality, and follow university policies and professional standards.
Perform other duties as assigned.