Academic Success & Undergraduate Advising (ASUA), Associate Vice Presidents Office (AVP) - Federal Work Study Student Assistant

CSU Careers • San Bernardino, CA

1d • Onsite

About The Position

Academic Success & Undergraduate Advising (ASUA), Associate Vice Presidents Office (AVP) seeks a Federal Work Study Student Assistant. Under the AVP’s direct supervision, the student assistant serves as an initial point of contact for students, staff, faculty, and community members, staffing the front desk and providing professional customer service to walk-in visitors, callers, and live-chat users while connecting them with ASUA resources.

The position supports full-time staff with general office operations, including answering phones, scheduling appointments, providing resource guidance, filing, scanning, copying, preparing packets, campus deliveries, data entry, and word processing. Student assistants may also support events and outreach, maintain an organized and welcoming office, assist with projects, monitor supplies, attend required trainings, maintain confidentiality, and follow university policies and professional standards. Additional duties include organizing office supply, golf cart, and department key records and creating bulletin boards that share academic updates and resources.

This is an on-campus, part-time, temporary, seasonal student position. CSUSB student employees may not telecommute and must reside in California upon hire. Work schedules may vary according to business needs; occasional evening and weekend work may be required. The anticipated hiring range is $16.90 per hour. Federal Work Study eligibility requirements include completing the current-year FAFSA, maintaining Satisfactory Academic Progress, being enrolled at least half-time, having at least $2,000 in federal need, submitting requested financial-aid documents by their deadlines, receiving an official award notification, and being a U.S. citizen, eligible non-citizen, or permanent resident. The posting also states that student assistants must be admitted to or registered as a CSU student, meet applicable GPA and enrollment requirements, and be eligible to work in the United States.

Requirements

• Be admitted to or registered as a CSU student.
• Maintain a semester and cumulative GPA of at least 2.0.
• Be enrolled at CSUSB in at least half-time units: 6 units for undergraduates or 3 units for graduate students. International students must be enrolled full time: 12 undergraduate units or 6 graduate units.
• Be eligible to work in the United States and provide a Social Security card for payroll.
• For Federal Work Study eligibility: complete a FAFSA for the current award year; maintain Satisfactory Academic Progress; have at least $2,000 in federal need; submit requested financial-aid documentation by the due date; receive an official Financial Aid Office award notification; and be a U.S. citizen, eligible non-citizen, or permanent resident.
• Ability to learn and perform assigned work, follow oral instructions, work cooperatively with faculty, staff, and other students, communicate effectively with all levels, and read and write English at a level appropriate to the position.

Nice To Haves

• Maintain a semester and cumulative GPA of at least 2.5 and be enrolled at least half time in CSUSB courses.
• Communicate effectively with a diverse group of people.
• Learn quickly and complete assignments in a timely manner.
• Multitask and work in a fast-paced, changing environment.
• Be detail-oriented, punctual, and initiative-driven.
• Work effectively both independently and as part of a team.
• Maintain a positive attitude and reliable attendance.
• Have basic phone and organizational skills.
• Have experience using Microsoft Word, PowerPoint, Excel, and other applications.

Responsibilities

• Serve as the initial point of contact for students, staff, faculty, and community members.
• Staff the front desk and provide customer service for walk-in, telephone, and live-chat inquiries.
• Welcome visitors and connect them with resources offered by ASUA.
• Assist full-time staff with general office operations, including answering phones, scheduling appointments, providing resource guidance, filing, scanning, copying, preparing packets, making on-campus deliveries, data entry, and word processing.
• Maintain and organize logs for office supply inventory, golf cart maintenance and usage, and department keys.
• Create bulletin boards that share academic updates and resources to promote student success.
• Support events, outreach efforts, and special projects as needed.
• Help maintain an organized and welcoming office environment and monitor supplies.
• Attend required trainings, maintain confidentiality, and follow university policies and professional standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed