Student Assistant, Library Help Center, Desk, Spring 2027

University of Delaware • Newark, DE

5d • Onsite

About The Position

Help Center Student Assistants provide equitable, high-quality, user-centered customer service to members of a diverse campus community and the public at the University of Delaware's Morris Library Help Center Desk. The role supports daily library operations and helps users access library materials and resources.

Student Assistants share information about library and institutional policies, services, and procedures; perform circulation tasks; help users access study rooms, Course Reserves, and interlibrary loan; retrieve equipment and reserve materials; answer questions and direct visitors to appropriate service points; assist users with computers, scanners, print release stations, and printers; and process Lost and Found. Applicants must be undergraduate students at the University of Delaware and eligible for work-study.

Requirements

• Must be an undergraduate student at the University of Delaware.
• Must be work-study eligible.
• Must commit to a minimum of six hours per week during library hours.
• Effective communication and interpersonal skills.
• Consistent attention to detail and ability to sort alphabetically and numerically.
• Ability to track and complete tasks in a timely manner.
• Punctual, reliable, and dependable, and able to exercise good judgment.
• Able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds; push and pull full book carts weighing 250 pounds; and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide library patrons with information about library and institutional policies, services, and procedures.
• Perform circulation tasks, including checking out and checking in materials, renewing items, retrieving and processing requested items, and helping patrons use DELCAT to find materials.
• Assist patrons with study rooms, Course Reserves, and interlibrary loan.
• Retrieve equipment and reserve materials upon demand.
• Answer questions about library resources and services and refer visitors to the appropriate service point.
• Assist users with publicly accessible computers, scanners, print release stations, and printers.
• Process Lost and Found.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed