Yotie Oso Undergraduate Retention & Success (YOURS) AANHPI Student Achievement Program - Student Assistant

CSUSB•San Bernardino, CA

4d•Onsite

About The Position

The Yotie Oso Undergraduate Retention & Success (YOURS) AANHPI Student Achievement Program at California State University, San Bernardino is a culturally responsive student-success initiative supporting the academic achievement, personal development, career readiness, cultural connection, and overall well-being of Asian American, Native Hawaiian, and Pacific Islander students, particularly those who are underserved or first-generation college students. The Student Assistant, Peer Mentor/Advocate is a student leadership position that helps program participants navigate college, develop a sense of belonging, connect with campus resources, and pursue academic and personal goals. The assistant builds supportive relationships through individual mentoring, proactive outreach, group activities, workshops, cultural programming, and referrals to appropriate campus services. Peer mentors are trained, approachable peers—not academic advisors, counselors, or mental-health professionals—and listen, share relevant experiences and strategies, help students understand their options, and connect them with professional support when needed. The position is part-time, temporary, and seasonal, and is on campus only. CSUSB student employees are not eligible to telecommute. The schedule may vary according to business needs; occasional evening and weekend work may be needed for departmental activities, special events, and university functions. CSUSB’s standard operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The anticipated hiring range is $16.90 per hour. Employees must reside in California upon hire.

Requirements

Ability to learn and perform assigned work and follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a semester and cumulative GPA of 2.0 or greater.
Be enrolled at CSUSB in at least half-time units: 6 units for undergraduate students or 3 units for graduate students. International students must be enrolled full-time: 12 undergraduate units or 6 graduate units.
Eligible to work in the United States.
Social Security card required for payroll.
Protect student privacy and follow university policies and program procedures.
Complete required training, supervision, outreach, programs, and events.
Satisfactory completion of a background check, including a criminal records check, may be required.
Possession of a valid driver’s license may be required; employees in the position will be enrolled in the DMV Government Employer Pull Notice Program if applicable.
Verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
Must reside in California upon hire and perform CSU-related work within California.

Nice To Haves

Approachable, compassionate, and respectful; reliable and responsive.
Comfort initiating conversations and reaching out to students.
Open to feedback, reflection, and continued learning; able to collaborate as part of a team.
Passionate about helping students recognize their strengths and achieve their goals.
Committed to creating an affirming environment for AANHPI students while supporting all students with dignity and respect.
Currently enrolled as a CSUSB student, with a minimum 2.0 GPA and in good academic and conduct standing.
Demonstrated interest in supporting student success, belonging, and community building.
Strong interpersonal, listening, written, and verbal communication skills.
Ability to build positive relationships with students from diverse identities, cultures, backgrounds, and lived experiences.
Ability to listen empathetically, maintain professional boundaries, and respond appropriately to sensitive situations.
Dependable and organized, with ability to manage responsibilities with limited supervision.
Commitment to cultural humility, inclusion, equity, and respect.
Previous basic experience in peer mentoring, student leadership, tutoring, advising support, outreach, community engagement, or event programming.
Understanding of or meaningful interest in the experiences, strengths, cultures, and needs of AANHPI students and communities.
Familiarity with CSUSB academic and student-support resources.
Basic experience assisting with or facilitating small-group conversations, workshops, presentations, or community-building activities.
Interest in psychology, counseling, social work, public health, education, student affairs, ethnic studies, communication, or a related field.
Bilingual or multilingual skills are welcomed but not required.

Responsibilities

Develop welcoming, supportive, and culturally responsive mentoring relationships with YOURS students.
Assist professional staff with scheduled student appointments and designated in-person or virtual drop-in hours as assigned.
Help students navigate the transition to college and build confidence, self-advocacy, resilience, and a sense of belonging at CSUSB.
Share student-centered strategies for time management, goal setting, study habits, faculty communication, campus involvement, and help-seeking.
Listen empathetically and without judgment while maintaining professional boundaries; encourage students to draw on their strengths, identities, lived experiences, and cultural community wealth.
Conduct proactive outreach by phone, email, and other approved methods, and check in about students’ academic progress, adjustment, engagement, and support needs.
Connect students with academic advising, tutoring, supplemental instruction, career services, scholarships, financial aid resources, and other appropriate services.
Help students prepare for meetings with academic advisors or faculty and identify questions to ask.
Promote workshops and opportunities related to academic success, career exploration, internships, professional development, scholarships, and high-demand career fields.
Assist with planning, promoting, implementing, and evaluating YOURS workshops, cultural programs, learning communities, and signature events.
Assist in co-facilitating peer-led workshops, group conversations, and Talking Circles on topics such as identity, family expectations, belonging, academic stress, wellness, career development, and the college experience.
Help create affirming spaces where students can build community, share experiences, and learn from one another.
Support culturally relevant programs and events celebrating the diversity of Asian American, Native Hawaiian, and Pacific Islander communities.
Participate in outreach events, orientations, classroom presentations, tabling activities, and campus campaigns.
Collaborate with the APIDA Center, First Peoples Center, Counseling and Psychological Services, Academic Success and Undergraduate Advising, student organizations, and campus and community partners.
Maintain accurate and timely records of mentoring contacts, outreach, referrals, attendance, and program participation.
Assist with collecting student feedback and other information used to evaluate and improve YOURS services.
Attend required staff meetings, supervision sessions, professional-development activities, and program events.
Communicate with the YOURS program team about student trends, resource needs, and emerging concerns while respecting student privacy.
Represent YOURS and CSUSB professionally and positively.
Complete other related duties supporting the goals of the YOURS AANHPI Student Achievement Program.