Manager, Student Success and Retention Initiatives

ROCKY MTN UNIVERSITY OF HEALTH•Provo, UT

7d•Onsite

About The Position

The Student Success and Retention Manager reports to the Director of the Office of Student Engagement and Success and advances institutional student retention, persistence, and satisfaction initiatives. The role provides strategic oversight, coordination, and assessment of student success efforts across the university, collaborating with college deans, program directors, faculty, and functional area leaders to support graduate students. Under the Director’s guidance, the manager develops, implements, and evaluates success strategies, processes, and outreach initiatives for graduate healthcare student populations. The role proactively engages identified student groups, collaborates across academic and administrative departments, and manages systems and reporting used to track, analyze, and communicate student-success and retention data. It also refines initiatives, standardized processes, assessment metrics, and reporting practices to support decision-making and continuous improvement. The position translates data and student feedback into actionable insights, supports student leadership and engagement, and works to remove barriers to success in alignment with RMU’s mission, vision, core values, and institutional standards. This is an on-site position at the RMU campus in Provo, Utah, in a typical office environment. Work is primarily sedentary and includes regular computer use and frequent communication with students and university stakeholders. Occasional lifting of up to 30 pounds and occasional extended hours may be necessary based on student and university needs.

Requirements

Bachelor’s degree from an accredited university.
At least two years of higher education experience.
At least two years of experience working directly with student support services, students, faculty, and administrators in a higher education setting.
Demonstrated success implementing strategies or initiatives focused on student retention, program attrition, and student success.
Experience assessing student satisfaction or needs and demonstrating outcomes of student support programs or initiatives.
Strong understanding of higher education functions, including admissions, academic affairs, shared governance, financial aid, registrar and records, student accounts, and student support services.
Knowledge of evidence-based retention and student-success practices and holistic approaches to graduate student health and wellness.
Ability to analyze and synthesize quantitative and qualitative data and translate findings into practical strategies.
Proficiency with Google Suite and Microsoft 365, and ability to learn and use new technology effectively.
Excellent organization, time management, written and verbal communication, interpersonal, and conflict-resolution skills.
Ability to work independently and collaboratively with administrators, faculty, staff, students, families, and external partners while maintaining confidentiality.

Nice To Haves

Master’s degree from an accredited university.
At least five years of experience working with students, faculty, and administrators in higher education, including experience managing student retention and student-success programs.
Experience in a private, graduate-only, or health professions institution.
Experience supervising or developing student-success staff.

Responsibilities

Coordinate outreach and support for late-enrolling students, including communications, referrals, and collaboration with Admissions, the Registrar, and academic programs to support onboarding and course participation.
Manage updates to OSES pages in the orientation course and enrollment checklists in collaboration with EduTech and Admissions.
Present OSES resources to incoming students during student information sessions and new student orientations.
Develop individualized student success plans and proactive strategies focused on academic success and persistence.
Refer students to campus resources, groups, services, workshops, and activities based on individual needs.
Develop and manage outreach campaigns and advising strategies for students on academic probation, withdrawing students, and re-entering students.
Manage standardized SIS and CRM processes to track, support, and engage students in temporary withdrawal, enrollment-status changes, course-participation outreach, financial holds, late enrollments, and other identified at-risk populations.
Collaborate with program directors and the OSES Leadership Team regarding students on probation and other at-risk students to discuss needs and create action plans.
Manage the university-wide “The Student Experience” resource to support institutional knowledge and help students access assistance.
Develop and maintain faculty advising support resources and initiatives.
Stay current on university policies and procedures concerning academic probation, withdrawal, and readmission.
Plan, coordinate, communicate, implement, and assess Student Success Series initiatives.
Serve as a liaison between the Student Senate, OSES, and university leadership to elevate student voice and inform institutional decision-making.
Partner with Program Directors to provide proactive outreach and programming before students encounter academic challenges.
Collect and analyze persistence data and collaborate with the Director of OSES on assessment findings for program directors, college deans, and administration.
Create reports and presentations for university stakeholders as assigned by the Director of OSES.
Manage Student Success Unit Planning and Self Study reporting.
Oversee and manage Student Success & Retention staff when in place.
Perform other duties as assigned.