Student Assistant – IT Services Governance & Strategic Planning (WE HAVE TWO OPENINGS AVAILABLE!)

University of Washington Medical Center•Seattle, WA

2d•Hybrid

About The Position

UW Medicine IT Services has an outstanding opportunity for a part-time, day shift Student Assistant to provide administrative assistance for IT Services Governance & Strategic Planning initiatives within the team. The ideal candidate is a highly motivated individual with excellent communication and organizational skills, as well as a strong interest in learning administrative operations and programs that enhance service experience, operational excellence, governance transformation, and operational efficiency, compliance, quality, and goal execution. This position will assist with general administrative duties to support the Director, ITS Governance & Strategic Planning.

Requirements

Must be a current student at the University of Washington
Mid-level skills in Microsoft Word, Outlook, and Excel, with a strong interest in learning and using technology that supports the ITS Services’ goal of sharing information transparently and in user-friendly methods

Nice To Haves

Interest in healthcare technology, digital health and accessibility, and IT strategy
Interest in Operational Excellence, Transformation, and Innovation
Strong analytical, problem-solving, and critical-thinking skills
Excellent written and verbal communication abilities
Familiarity with EHR systems, SQL, or data visualization tools (Tableau, Power BI)
Ability to work both independently and collaboratively in a fast-paced environment
Excellent customer service and communication skills
Concise and effective writing skills and attention to detail
Solid organizational skills
Ability to communicate with all levels of individuals, including management/leadership
Demonstrated experience conducting effective research, cite resources, and build and modify reports, typically using mid to advanced levels of Excel
Proficiency in full Microsoft Suite, including SharePoint Online
Experience using graphic creation tools such as Canva

Responsibilities

Collaborates and assists cross-functional teams focusing on Governance and Strategic Planning
Ensures we are working on the right projects at the right time
Supports the technology Governance program spanning across all business units
Supports the resourcing, project scheduling, and approaches throughout the full project life cycle
Works closely with user representatives, other ITS teams, operations staff, and other project team members from project ideation through scheduling
Analyzes business processes and data
Supports ITS Owners and Business Owners in business case development including KPIs and risk categorization and mitigation
Supports the operational departments ensuring that their ideas and needs are captured
Analyzes the overall portfolio for investment trends, benchmarks, capacity, and risk, presenting this information to executives and highlighting strategic opportunities
Communicates broadly and proactively, leading ITS Governance activities and improvements
Attends and participates in relevant meetings with ITS Senior Leaders, gaining insights into high-level decision-making in healthcare IT.
May also be required to prepare slide decks and present information, depending on task, assignment, or project
Assist in policy development and compliance, ensuring alignment with regulatory standards and best practices.
Captures, improves, and documents workflows, ensuring efficiency and regulatory compliance
Establishes reliable procedures, reporting tools, and dashboards intended to evaluate actual results against expected costs and benefits, project status, and congruence with strategic goals and objectives
Proactively identifies, escalates, and resolves issues that may impact the successful execution of the initiatives and attainment of organizational goals
Performs other related duties and participates in special projects as assigned
Partners with leadership, special committees, and team members to support execution of key initiatives
Assists and collaborates with project management, tracking milestones, timelines, and deliverables for key organizational initiatives
Participates in organizational change management efforts related to new, governance programs, strategic plans, IT systems, applications, processes, or updates
Researches and presents best practices in healthcare IT, exploring innovative solutions to improve care delivery and efficiency