Student Administrative Assistant (Receptionist) (Open to Work-Study and Non-Work Study)

University of Texas at Austin

2d•Onsite

About The Position

This is a part-time student position at Texas Performing Arts, open to both work-study and non-work-study students. The position offers real-world experience in a non-profit arts presenter, with opportunities for advancement, wage increases, and growth in responsibilities, as well as professional development opportunities and support. Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin, operating venues like Bass Concert Hall and presenting Broadway shows, international seasons of dance, theater, music, and more. TPA is part of UT’s College of Fine Arts and engages students across the university in creative experiences. This role serves as the first point of contact for clients and customers, answering questions, providing directions, and offering clerical support with general administrative tasks. The Receptionist will also assist with various tasks to improve the efficiency and flow of the back stage area. This posting is for consideration in the Administrative, Loading Dock, and/or Front of House Locations, with some duties specific to each area.

Requirements

Availability to work scheduled shifts during normal business hours (M-F; 9-5)
Excellent communication skills.
Accuracy in spelling, grammar, and punctuation.
Must be self-motivated, detail-oriented, and able to work with minimal supervision.
Basic computer skills with a working knowledge of Microsoft Word and Excel.
Strong independent and collaborative work ethic.
Responsible, dependable, and punctual behaviors.
Enjoy working with people of varied backgrounds.
Proven ability to think quickly on one’s feet to solve challenges as they arise.
Demonstrated ability to tactfully and professionally interact with professional artists and performers, as well as day-to-day interaction with departmental staff and contractors.

Nice To Haves

The ability to lift 25 pounds regularly (not required for all possible locations)
An interest in the performing arts.
An interest in venue operations, volunteer coordination, and/or customer service.
Previous customer service work.

Responsibilities

Act as the first point of contact for guests entering the Bass Concert Hall lobby.
Assist guests both in person and over the phone with issues relating to upcoming performances and general information about Texas Performing Arts.
Greet guests as they enter, and remain attentive to answer any questions they might have.
Have an overall understanding of Texas Performing Arts in order to transfer callers and respond to e-mails appropriately.
Provide superior customer service, both in person and over the phone.
Assist in routine data collection and processing.
Perform data entry/retrieval functions, including the maintenance of existing data files.
Represent Texas Performing Arts with a pleasant and professional demeanor through all interactions.
Assist with shipping and receiving of packages for guest services.
Provide customer service for vendors and patrons with parking needs to the facility.
Monitor the front of house area on show days by allowing and denying access to guests according to the rules of each show.
Assist in setting lobbies up for events; moving furniture, setting up tables and chairs.
Provide clerical support, specifically with record keeping and data entry.
Arrive on time for work and maintain a reliable attendance record.
Dress appropriately for work in a casual, yet professional environment.
Work on loading dock will require dealing with outside weather conditions.