Student Accounts and Financial Aid Customer Service (WS-ST2)

St. Olaf College•Northfield, MN

About The Position

Serve as the first point of contact for students, families, and staff at St. Olaf College’s combined Student Accounts and Financial Aid front desk. Provide courteous, timely, and accurate assistance in person, by phone, and by email. Support administrative functions and ensure compliance with institutional policies and FERPA guidelines. The position is a non-exempt student employee role in the Student Accounts/Financial Aid department. The listed wage range is $12.00–$13.00 per hour.

Requirements

Strong interpersonal and written communication skills.
High level of accuracy and attention to detail.
Ability to multitask and prioritize in a busy office setting.
Working knowledge of Microsoft Excel and basic office software.
Ability to handle financial transactions responsibly and accurately.
Comfort interpreting financial information and explaining it clearly to others.
Ability to maintain strict confidentiality and adhere to FERPA regulations.
Willingness to learn institutional systems and departmental procedures.
Professional demeanor and reliability.

Responsibilities

Welcome visitors and manage front desk operations, including appointment check-ins and scheduling through Google Calendar and Book An Appointment tools.
Respond to student, faculty, and staff inquiries in person, by phone, and by email regarding student accounts and financial aid.
Route individuals to appropriate campus offices when needed.
Review weekly communications and task lists to stay informed of departmental priorities.
Scan, link, proof, purge, and check in documents within institutional systems while maintaining accuracy and confidentiality.
Process payments, issue receipts, manage cash advances, and handle credit payouts.
Prepare and route scholarship checks for posting.
Interpret and explain student account statements, including charges, credits, and balances.
Provide general guidance on financial aid policies, procedures, timelines, and application steps.
Assist students in understanding their financial aid packages and required documentation.
Organize and maintain financial aid records in compliance with FERPA regulations.
Support the Student Accounts and Financial Aid teams with administrative and operational tasks as assigned.